The translation of this document is outdated.
Translation validity: 14.09.2018.–10.03.2022.
Amendments not included:
08.03.2022.,
31.01.2023.
Text consolidated by Valsts valodas centrs (State
Language Centre) with amending regulations of:
28 September 2018 [shall
come into force from 14 September 2018].
If a whole or part of a paragraph has been amended,
the date of the amending regulation appears in square
brackets at the end of the paragraph. If a whole
paragraph or sub-paragraph has been deleted, the date of
the deletion appears in square brackets beside the
deleted paragraph or sub-paragraph.
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Republic of Latvia
Cabinet
Regulation No. 338 Adopted 13 June 2017
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Requirements for Social Service
Providers
Issued pursuant to
Section 17, Paragraph two of the Law
on Social Services and Social Assistance
and Section 37, Paragraph seven of the Law
on the Protection of the Children's Rights
I. General Provision
1. The Regulation prescribes the requirements for:
1.1. social service providers;
1.2. child care institutions for orphans and children left
without parental care.
II. General Requirements for
Social Service Providers
2. A social service provider:
2.1. is a merchant, cooperative society, association,
foundation, religious organisation, State or local government
institution, or other legal subject;
2.2. employs persons with appropriate education on the basis
of an employment contract or a work performance contract. The
necessary number of employees shall be determined by the head of
the institution of the social service provider or a higher
institution on the basis of a proposal by the head of the
institution of the social service provider;
2.3. ensures an even and rational distribution of work tasks
among employees;
2.4. complies with the requirements referred to in the Law on
the Protection of the Children's Rights and other laws and
regulations in relation to conformity with and protection of the
rights and interests of children if social services are provided
to children;
2.5. has developed and approved agendas and safety provisions
indicating the rights, duties, responsibility of an employee and
other essential norms which are to be complied with during
provision of social services, as well as ensures employees with a
possibility of getting acquainted with such provisions;
2.6. ensures first aid to clients during provision of social
services;
2.7. at least once in three years carries out internal
self-assessment on the quality of the social services provided
and their conformity with the requirements laid down in laws and
regulations if the quality management system ISO 9001 has not
been introduced and maintained.
3. A social service provider shall ensure the following
information accessible to the general public, including on the
website:
3.1. the objectives, tasks, organisational structure, and work
organisation of the social service provider;
3.2. the social services to be provided and the procedures for
receiving them;
3.3. the price of and payment procedures for each social
service if the client partially or fully pays for the social
service;
3.4. the working hours of the administrative staff and
specialists, as well as contact details for communication.
4. A social service provider shall ensure:
4.1. registration of clients for receipt of a social service
on a 'first come, first served' basis, if it is not possible to
ensure the social service immediately;
4.2. planning and ensuring of the content and extent of the
social service according to the needs of the client;
4.3. explanation regarding the objectives, extent, and
regularity of receipt of the social services to be provided to
the client, the necessary changes upon changes occurring in the
functional condition of the client or other circumstances;
4.4. involvement of the family or household members of the
client in the process of providing the social service, if it is
necessary, except the cases other than in the interests of the
client;
4.5. acquisition, utilisation, and storage of the
client-related information according to the status of restricted
access information and the requirements for personal data
protection;
4.6. conformity with inviolability of the private life of the
client;
4.7. conformity with the principles of ethics and activities
within the best interests of the client;
4.8. provision of information to the law enforcement
authorities according to the competence if there are suspicions
that the client might have committed illegal activities or such
activities might have been committed against him or her;
4.9. application of multidisciplinary and intersectoral
co-operation principles to achievement of results and ensuring of
sustainability of the results of social services.
5. In order to ensure social services, a social service
provider shall:
5.1. carry out the initial assessment of the social situation
of the client if it conforms to the type of the social service
provided;
5.2. determine the social problems of the client which will be
solved using a social service;
5.3. plan and document the process of providing the social
service or an individual social service;
5.4. develop an individual social rehabilitation or social
care plan which shall include the following:
5.4.1. the definition of the problem to be solved;
5.4.2. the long-term and short-term objectives of social
rehabilitation or social care;
5.4.3. the tasks of social rehabilitation or social care, the
measures to be taken, the time periods, the result anticipated,
and the responsible person;
5.5. agree with the client on the measures to be taken for
solving or reducing the social problem and ensure the fulfilment
of the extent of the social service planned demonstrating the
process of providing the social service (for example,
registration of visits and activities, minutes of conversations,
information regarding the tasks and activities to be carried
out);
5.6. not less than once in 12 months and after the end of
provision of the relevant social service, evaluate changes in the
social situation of the client and the results achieved.
6. A social service provider shall:
6.1. create a register of children (Annex 1) or a register of
adult clients (Annex 2) which shall include information regarding
entering of the institution of the social service provider by the
child or adult client accordingly and leaving it if the social
service includes accommodation, or carry out record-keeping of
visits of clients if the social service does not include
accommodation;
6.2. set up a a file for the client which shall include the
following documents and contain the following information:
6.2.1. information regarding the client, documents related to
the provision of social services or their derivatives (for
example, submissions of clients, assessment of the social
situation of the client or household members, justification for
receipt of the social service, involvement of the client in
social care and social rehabilitation processes or refusal to
receive a social services, as well as other essential information
which is related to solving the social problems of the
client);
6.2.2. the plan referred to in Sub-paragraph 5.4 of this
Regulation, the demonstration of the process of providing social
services, and the assessment of the results;
6.2.3. information regarding functional disorders of the
client and the level of their severity;
6.2.4. information regarding carrying out the recommendations
for medical treatment specified by the medical practitioner if a
medical practitioner is involved in the provision of social
services and he or she has provided support to carrying out the
specified recommendations for medical treatment;
6.2.5. a contract with the client, his or her lawful
representative or foster family, if the child has been placed in
a foster family, regarding provision of the social service in
which the content, extent of and payment procedures for the
social service to be provided, as well as the rights and
obligations of the parties are determined;
6.2.6. other information which is essential for the provision,
suspending or termination of social services;
6.3. determine the number of employees;
6.4. develop:
6.4.1. the procedures for action in emergency situations, if
the social service includes accommodation, and make the clients
and employees acquainted with them;
6.4.2. the procedures by which a client is temporarily
isolated if he or she endangers his or her own life or health, or
life or health of other people, and supervision of the client is
ensured if the social service includes accommodation, as well as
make the clients and employees acquainted with them.
7. The social care and social rehabilitation institutions
shall store the registers referred to in Sub-paragraph 6.1 of
this Regulation for 75 years, the other institutions - for 10
years after making the last entry.
8. The file of the client referred to in Sub-paragraph 6.2 of
this Regulation shall be stored for 10 years after provision of
the social service is terminated for the relevant client.
9. A social service provider shall ensure regular improvement
of professional competence for employees:
9.1. training:
9.1.1. for the head of the institution, the head of the unit
who is directly involved in provision and organisation of the
social service, and a social worker - not less than 24 academic
hours per year;
9.1.2. for a social carer, a social rehabilitator, and a
social assistance organiser - not less than 16 academic hours per
year;
9.1.3. for a carer - not less than eight academic hours per
year;
9.1.4. for other employees - as necessary;
9.2. supervision (individual, group, team, organisation):
9.2.1. for a social work specialist, the head of the
institution, and the head of the unit who is directly involved in
provision and organisation of the social service - not less than
21 hours per year;
9.2.2. for other employees - as necessary.
10. The premises and environment of a social service provider
shall be appropriate for the provision of a social service:
10.1. the type of use of the structure or group of premises
conforms to the requirements laid down in laws and regulations
regarding the classification of constructions;
10.2. premises shall be adjusted and equipped according to the
purpose of their use in conformity with the age and functional
condition of the clients;
10.3. the planning, quantity, and types of premises shall
conform to the needs of the clients and to the specific nature of
the problems to be solved;
10.4. clients with movement disorders shall have access to
appropriate premises on the first floor of the building, and full
amount of social services shall be available in these premises if
the social service provider provides services in premises which
are located on several floors, and there is no elevator or lift
in the building;
10.5. [11 September 2018]
10.6. universal design elements shall be used in arranging the
premises and territory which reduce the impact of the functional
disorders of the client on the social functioning abilities of
the person;
10.7. individual consultations of specialists and group
lessons with clients shall take place in a room where it is
possible to observe confidentiality;
10.8. a waiting room shall be ensured for clients and visitors
with seats and the possibility to use a sanitary room with a
lavatory and washstand;
10.9. employees shall be ensured a place for changing,
recreational and hygiene premises, if clients are ensured with a
social service with accommodation;
10.10. if the social service is ensured with
accommodation;
10.10.1. the clients shall be ensured with a possibility to
use a shower or a bathtub;
10.10.2. the clients shall be ensured with a possibility to
use the room or place for washing and drying personal laundry, as
well as for cleaning footwear;
10.10.3. bedrooms or sleeping places shall be located
separately for men, women, and families. Joint bedrooms, without
sorting according to sex, may be ensured to children up to seven
years of age.
[11 September 2018]
11. If a social service provider provides a social service for
which special requirements have not been laid down in this
Regulation or other laws and regulations, the social service
provider shall ensure fulfilment of the general requirements
according to the specific nature of the social service to be
provided.
III. Requirements for Social Work
Service Providers
(Social Service Offices of Local Governments)
12. The social service office of a local government
(hereinafter - the social service office) shall carry out social
work, organise and provide social services and social assistance,
attract systems of social resources in order to solve social
problems which are topical for specific individuals, families,
and social groups with common interests or living in one
territorial unit.
13. The social service office shall ensure the number of
social work specialists laid down in the Law on Social Services
and Social Assistance according to specialisation by taking into
account the specific nature of the needs of inhabitants residing
in the administrative territory. If the number of inhabitants in
the local government territory exceeds 3000, not less than three
social work specialists - a social worker for work with families
and children, a social worker for work with adult persons, and a
social assistance organiser - shall work in the social service
office with the clients.
14. The social service office shall:
14.1. ensure the development of the contents of the client
file and describe the management process of a social case;
14.2. ensure servicing of a client or agreeing on the time and
place of a repeated meeting;
14.3. manage the process of a social case and document it,
evaluate the situation, and, if necessary, conduct a survey at
the place of residence of the client;
14.4. ensure that the study of the social situation is
commenced within 10 working days since receipt of the primary
information, but in crisis situations - immediately;
14.5. in conformity with the criteria referred to in Annex 3
to this Regulation perform risk assessment in families with
children in which there are unfavourable circumstances for the
development of the child, fill in the risk assessment
questionnaire referred to in Annex 4 to this Regulation regarding
the child, parents of the child, and, if necessary, other adult
persons participating in everyday care of the child;
14.6. perform the risk assessment referred to in Sub-paragraph
14.5 of this Regulation in families with children according to
the information provided by co-operation institutions or other
sources regarding a potential violation of the rights of the
child or other threat to a child;
14.7. perform the primary assessment of the management process
of a social case six months after commencing the management
process of the social case and henceforth as necessary, but not
less than once in 12 months and upon closing the social case;
14.8. not less than once in six months reassess the risks
referred to in Sub-paragraphs 14.5 and 14.6 of this
Regulation;
14.9. organise the survey of the network of resources and the
attraction of the necessary resources for solving the social
case;
14.10. create co-operation teams, adopt the provisions
developed by co-operation teams for co-operation, duties, and
mutual communication;
14.11. if necessary, organise getting of the client to the
place of receipt of social or other services and back, if the
client is not able to get there with public or personal
transport.
15. If the social service office establishes remote client
service centres, reception by the social worker is ensured
therein at least once a week.
IV. Requirements for Social
Service Providers which Ensure Social Home Care
16. A social service provider which ensures social home care
(hereinafter - home care) to clients who due to objective
circumstances cannot take care of themselves, shall provide the
following services for satisfying the basic needs:
16.1. assistance in ensuring personal hygiene (for example,
washing up, changing of incontinence vessels, brushing, shaving,
taking care of prosthesis), except the services of a
podologist;
16.2. assistance with getting dressed and undressed, changing
of the bed linen;
16.3. assistance with getting into and out of the bed,
positioning and moving;
16.4. preparation of meals and assistance with eating;
16.5. supply of food products, medicinal products, and other
small items;
16.6. assistance with cleaning the house (for example, washing
of dishes, wet cleaning of premises, bringing out of household
waste);
16.7. calling of a medical practitioner, support in using the
medicinal products, assistance in co-operation with different
institutions (for example, to pay bills);
16.8. supply of fuel to premises, stoking a heating
furnace;
16.9. other services in conformity with the contract referred
to in Sub-paragraph 6.2.5 of this Regulation which has been
entered into by and between the client and the service provider
which ensures home care, or according to the amount of work to be
carried out by the social service office.
17. A service provider which ensures home care, if necessary,
shall involve a carer, a social carer, and an employee who
co-ordinates the activity of the care personnel, in provision of
the social service.
18. A service provider which ensures home care shall:
18.1. register a submission of a person or an order of the
social service office regarding the necessity for the service -
home care;
18.2. implement the service to the specific extent in
accordance with the plan referred to in Sub-paragraph 5.4 of this
Regulation or the plan and the evaluation of the situation drawn
up by the service provider or the social service office;
18.3. look for an employee psychologically compatible with the
client or, if possible, offer another care employee, if mutual
incompatibility of the client and the employee is
established;
18.4. inform the medical practitioner immediately, if there
are suspicions regarding substantial deterioration or endangering
of the health of the client;
18.5. train the family members of the client residing in one
household as regards to taking care of the client;
18.6. on the basis of a decision of the social service office
on necessity to ensure home care:
18.6.1. submit a report to the social service office on
carrying out the work planned within the scope of the service and
other information related to the provision of the service not
less than once a year or upon terminating the provision of the
service;
18.6.2. inform the social service office immediately, if it is
established that home care is insufficient or the condition of
the client has improved so far that the service is not necessary
or its extent should be reduced.
19. If wholesome provision for ensuring individual services of
home care and for ensuring personal hygiene is not available at
the place of residence of the client, the client may be delivered
to the provider of the relevant service (for example, to the
bathhouse) or the necessary equipment may be brought to the
client.
20. If special technical provision is necessary for ensuring
personal hygiene of the client or it is necessary to attract
specially trained personnel for the performance of the service of
home care, the service provider shall ensure the relevant
technical means or human resources.
21. The service of home care may be organised in the form of a
trip, concurrently involving several specialists in provision of
the service (for example, carer, social carer, psychologist,
medical practitioner).
22. The home care service provider shall co-operate with other
service providers (for example, providers of health care
services, assistants) in order to efficiently use the public
resources and to promote the contact of the client with other
natural and legal persons.
23. The requirements referred to in Paragraph 10 of this
Regulation shall not apply to the home care service provider. If
the client arrives to the home care service provider, he or she
is ensured access to the building and receipt of a
consultation.
24. If the functional condition of the client is changeable or
there is a possibility of becoming helpless, the service provider
may ensure the home care service upon a special call in which the
"safety button" has been used. In such case the service provider
shall organise measures as needed and according to the contract
entered into regarding provision of the service "safety button",
and the plan referred to in Sub-paragraph 5.4 of this Regulation
need not be developed.
25. Within the scope of the service "safety button" referred
to in Paragraph 24 of this Regulation the following shall be
ensured to the client:
25.1. transfer of the "safety button" communication devices in
the use of the client for the time period of providing the
service;
25.2. technical provision of the "safety button" switchboard
and the readiness of the employee to accept the "safety button"
signal from the client 24 hours a day;
25.3. supervision and programming, re-programming and
technical maintenance of the "safety button" communication
device, including free-of-charge changing of batteries and
fixtures, changing or repair of the device in case of damage
thereto, informing and assistance in case of losing the
power;
25.4. training and consulting of the client regarding the use
of the "safety button" talking device and call-button;
25.5. provision of informative and consultative assistance if
the client contacts an employee of the switchboard, and
assistance in taking the corresponding measures (for example,
communicating with the emergency medical service, the State Fire
and Rescue Service, the State or local government police);
25.6. control supervision of the client carried out by an
employee of the switchboard once in two weeks, if the client has
not contacted the switchboard within the abovementioned period of
time;
25.7. conformity with the safety measures which are related to
the use of information or objects transferred to the home care
service provider for accessing the place of residence of the
client (for example, door codes, spare keys) and restricting free
access for unauthorised persons;
26.8. if necessary, going to the client and providing
assistance to the client at the place of residence.
V. Requirements for Service
Providers of a Long-term Social Care and Social Rehabilitation
Institution for Children
26. A service provider of a long-term social care and social
rehabilitation institution for children (hereinafter in this
Chapter - the child care institution) shall ensure dwelling,
day-and-night care, social rehabilitation to orphans, children
left without parental care, and disabled children (hereinafter in
this Chapter - the children under care), as well as promote the
reunion of the child and the family or acquisition of a new
family, or, if it is not possible, prepare the child for
commencing independent life.
27. The child care institution shall create a social service
brought closer to familial environment in individual places for
providing a social service of apartment type, including in
residential houses or apartments.
28. The child care institution shall ensure involvement of a
social worker, social carer, or social rehabilitator, or social
teacher, carer or nanny in provision of the social service.
29. The child care institution may involve medical
practitioners in provision of the social service.
30. In order to ensure circumstances for comprehensive
development of the child under care, the child care institution
shall:
30.1. plan resources of employees according to the age of
children, as well as the level of their development and
functioning;
30.2. create or ensure a service of the child care institution
brought closer to familial environment;
30.3. adjust and make accessible premises for classes for
satisfying the needs of the children under care, including
children with functional disorders;
30.4. create possibilities for the children under care to
spend leisure time in a wholesome manner, to attend cultural and
sports activities and events, to become involved in public
activities at the child care institution and outside it;
30.5. ensure the possibilities of communication with peers,
parents, brothers (half-brothers), sisters (half-sisters),
grandparents, as well as other persons with whom the child under
care has lived for a long time in an undivided household, and
support to persons in the child care institution and outside
it;
30.6. as much as possible, promote the involvement and
presence of parents and such persons in activities of the
children under care who have lived a long time in an undivided
household with the child, or maintain an emotional connection
with the abovementioned persons.
31. In order to facilitate the acquisition of an education,
the child care institution shall ensure the child under care
with:
31.1. the possibility to attend an educational institution
according to the individual needs and capabilities;
31.2. the necessary teaching aids and accessories;
31.3. a suitable place or premises for completing homework
assignments and assistance in the preparation of such
assignments;
31.4. premises for home education for children under care who
are ensured home education.
32. The child care institution shall ensure a possibility for
a child under care to acquire the following skills and knowledge
and shall include the acquisition thereof in the plan referred to
in Sub-paragraph 5.4 of this Regulation:
32.1. acquisition and strengthening of household and self-care
skills:
32.1.1. planning the utilisation of personal money and
shopping;
32.1.2. preparation of meals and table culture;
32.1.3. cleaning of residential premises and territory;
32.1.4. washing, ironing of one's own clothing and cleaning of
footwear;
32.1.5. self-care and personal hygiene;
32.2. acquisition of skills and education regarding the
following topics:
32.2.1. understanding of the role of work in life of a person,
employment relationship, and work remuneration;
32.2.2. orienting in the environment, if such need is
determined by the functional condition of the child under
care;
32.2.3. interaction and communication;
32.2.4. fire safety, electric safety, and personal safety;
32.2.5. health and hygiene;
32.2.6. rights, obligations, and responsibility;
32.2.7. spending of leisure time;
32.3. choosing and acquisition of a profession, if the child
under care has attained 15 years of age;
32.4. acquisition of other skills and abilities necessary in
everyday life.
33. The child care institution shall ensure the child under
care with registration with a family doctor and support in
carrying out a medical treatment plan assigned by a medical
practitioner.
34. The child care institution shall ensure the following for
the child under care:
34.1. clothing and footwear appropriate for the sex, height,
season and individual needs for individual use;
34.2. soft inventory (for example, sleeping accessories, bed
linen, towels), items for personal hygiene and washing;
34.3. catering at least four times a day which is of good
quality, corresponding to the age, health condition of the child,
and to the norms of nutrition;
34.4. separate living room for a minor mother with a child, if
a child is born to a minor mother in the child care
institution;
34.5. the necessary technical aids in accordance with the laws
and regulations regarding provision with technical aids and, if
necessary, cover the co-payment of the orphan and child left
without parental care. Technical aids which may be used by
several children or with which common premises, household
premises, or premises for classes are equipped shall be purchased
by the child care institution from the funds from the budget of
the child care institution.
35. The child care institution, in accordance with the laws
and regulations regarding the procedures by which isolation of
the child under care shall be carried out in a general
institution for care and raising of orphans and children left
without parental care, if necessary, shall ensure isolation and
supervision of the child under care.
36. The child care institution shall, in addition, include the
following in the file of the client referred to in Sub-paragraph
6.2 of this Regulation:
36.1. a derivative of the birth certificate of the child under
care;
36.2. documents certifying that parents of the orphan have
died or have been recognised as dead in accordance with the
procedures laid down in the laws and regulations, and parents of
a child left without parental care are missing or due to a
continuous illness are not able to exercise guardianship or the
custody rights has been discontinued or revoked for the
parents;
36.3. information regarding parents, brothers (half-brothers),
and sisters (half-sisters) of the child under care;
36.4. information regarding the health condition of the child
under care;
36.5. derivatives of documents certifying disability or their
printouts from the relevant database, if a disability has been
determined for the child under care;
36.6. other information which is of significance for ensuring
the social service.
37. Personal identification documents and the birth
certificate of an orphan and a child left without parental care
shall be stored during provision of the social service in a
strong-box or lockable cabinet of the child care institution. The
child care institution shall store the personal identification
documents and the birth certificate of an orphan and a child left
without parental care not requested until legal age of the orphan
and the child left without parental care, afterwards they shall
be transferred to the issuing body.
38. In case of death of an orphan and a child left without
parental care the child care institution shall organise funeral,
if no other person undertakes it.
39. Upon ensuring a social service brought closer to familial
environment to the child under care, the number of the children
under care in one group shall not exceed eight children, except
the cases referred to in Paragraph 43 of this Regulation or if
all the children in the group are brothers (half-brothers) and
sisters (half-sisters).
40. When forming the groups referred to in Paragraph 39 of
this Regulation:
40.1. separation of brothers (half-brothers) and sisters
(half-sisters) is admissible in the interests of the children
under care, if there are obstacles hindering placement of
brothers (half-brothers) and sisters (half-sisters) together in
one group. When separating the children, the child care
institution shall ensure that the children under care are able to
maintain personal relationship and direct contact with brothers
(half-brothers) and sisters (half-sisters);
40.2. the specific nature of the age group and development, as
well as the functional and physiological condition of the child
under care shall be taken into account.
41. The bed linen shall be changed as necessary, but not less
than once in 10 days.
42. When forming several groups of the children under care in
one building, the child care institution shall ensure that not
more than 24 children under care are in this building, and they
do not have joint sanitary premises, kitchen premises, and
household premises. Premises for classes, workrooms of employees,
and premises for leisure time classes may be joint.
43. Individual places for provision of the social service of
apartment type (hereinafter - the youth house), including
residential houses or apartments, may be created for the children
under care who have attained 15 years of age.
44. Not more than 12 children under care shall live in the
youth house.
45. In addition to fulfilment of the requirements referred to
in Paragraph 32 of this Regulation the child under care in the
youth house shall be prepared for an independent life outside the
child care institution by providing support:
45.1. to seeking employment and obtaining constant income
according to the situation in the labour market, including
providing consultations and promoting contacts with
employers;
45.2. to finding a permanent place of residence.
46. The following shall be ensured for the children under care
in the youth house:
46.1. supervision (at least one employee twenty four hours a
day) and support;
46.2. a living room in which not more than three children
under care of the same sex are placed;
46.3. a common room with a table and chairs;
46.4. a kitchen containing the following:
46.4.1. electric stove surface or gas stove equipped with a
flame safety switch which discontinues gas supply if the gas
burner of the device goes out;
46.4.2. a table or work surface for preparation of meals;
46.4.3. a refrigerator;
46.4.4. dishes and kitchen utensils, as well as a cupboard for
storing them.
47. The children under care in the youth house shall be
ensured with a possibility to purchase products, clothing, and
footwear, to prepare meals, to wash and iron clothing, to take
care of footwear and residential premises.
48. Funds from the budget from the child care institution may
be issued to the children under care in the youth house.
49. When creating several youth houses in one building, the
child care institution shall ensure that not more than 24
children under care are located in this building and that the
youth houses do not have common sanitary premises, kitchen
premises, and household premises. Premises for classes, premises
for measures promoting employment, premises for leisure time
activities, and workrooms of employees may be joint.
VI. Requirements for Service
Providers of a Long-term Social Care and Social Rehabilitation
Institution for Adult Persons
50. A service provider of a long-term social care and social
rehabilitation institution for adult persons (hereinafter in this
Chapter - the adult care institution) shall ensure dwelling to a
person who is not able to take care of himself or herself due to
age or health condition (to persons of retirement age and persons
with very severe or severe disability), support in solving his or
her problems, social rehabilitation if the client does not have
the relevant abilities, as well as 24-hour care.
51. The requirements laid down in this Chapter for the adult
care institutions shall also apply to such social care
institutions which ensure a short-term social care and social
rehabilitation service with accommodation to retired persons and
persons with very severe or severe disability.
52. The adult care institution shall involve a social worker,
a social carer, a social rehabilitator, and a carer in provision
of social services.
53. The adult care institution may involve medical
practitioners in provision of social services.
54. The adult care institution shall ensure the following to a
client in conformity with his or her functional condition and the
plan referred to in Sub-paragraph 5.4 of this Regulation:
54.1. 24-hour supervision and individual support as
necessary;
54.2. assistance with self-care or body care as necessary;
54.3. maintaining or development of cognitive abilities;
54.4. exercises promoting the development of skills and
movements;
54.5. leisure time activities and relaxing exercises;
54.6. walks in fresh air;
54.7. informative and educational measures for clients as
necessary;
54.8. consultations of social work specialists as
necessary;
54.9. preservation, restoring or acquiring of work skills for
persons in working age.
55. The adult care institution in which a half-way house has
not been established, when carrying out measures for transition
of the client to receipt of society-based social services, shall
ensure the fulfilment of the requirements referred to in
Paragraphs 67, 68, and 70 of this Regulation in the process of
providing social services.
56. The adult care institution shall ensure the following to
the client:
56.1. clothing and footwear corresponding to the sex, height,
season and individual needs for individual use;
56.2. soft inventory (for example, sleeping accessories, bed
linen, towels), items for personal hygiene and washing;
56.3. catering at least four times a day which is of good
quality, corresponding to the age, health condition of the
client, and to the norms of nutrition;
56.4. the necessary technical aids in conformity with the laws
and regulations regarding provision with technical aids and cover
the co-payment of the client, if necessary. Technical aids which
may be used by several clients or with which common premises,
household premises, or premises for classes are equipped shall be
purchased by the adult care institution from the funds from the
budget of the adult care institution.
57. The adult care institution shall ensure circumstances to
clients for informative spending of time:
57.1. premises appropriate for recreation and classes and
corresponding inventory;
57.2. territory appropriate for recreation and spending
leisure time;
57.3. a possibility to visit cultural and sports classes and
events, as well as to become involved in public activities
outside the adult care institution;
57.4. a possibility to meet friends, family members, and
relatives.
58. The adult care institution shall ensure the conformity of
equipment and arrangement of the room with the age and functional
condition of the client.
59. The adult care institution shall ensure registration of
the client with a family doctor, as well as support in carrying
out a medical treatment plan assigned by a medical
practitioner.
60. The adult care institution shall provide support to
transfer of the payments administered by the State Social
Insurance Agency into the account of the adult care institution
and ensure disbursement of the monetary funds for personal
needs.
61. If the adult care institution provides social services to
blind persons, the measures referred to in Paragraph 126 of this
Regulation are ensured to the client in conformity with the plan
referred to in Sub-paragraph 5.4 of this Regulation.
62. The adult care institution shall, in addition, include the
following in the file of the client referred to in Sub-paragraph
6.2 of this Regulation:
62.1. derivatives of documents certifying disability or their
printouts from the relevant database, if a disability has been
determined for the client;
62.2. derivatives of documents or printouts from the relevant
database certifying that pension, supplements to pension,
insurance compensation, compensation for harm, or State social
security benefit has been granted to the client;
62.3. an act of accepting the personal property of the
client;
62.4. a statement from a family doctor regarding health
condition of the client;
62.5. an opinion from a psychiatrist, if the client receives
State-funded long-term social care and social rehabilitation
service;
62.6. other information which is of significance for ensuring
the social service.
63. The adult care institution shall immediately inform the
State Social Insurance Agency regarding all circumstances which
may affect payments of the State Social Insurance Agency,
including details and bank accounts of the adult care institution
to which payments of the State Social Insurance Agency must be
transferred, as well as inform regarding the source of financing
of the social service of the particular client.
64. If the client has died or provision of the social service
to the client has been terminated or suspended in the adult care
institution, the adult care institution shall, within seven days,
refund the part of payments not utilised:
64.1. to the State Social Insurance Agency - the part of the
payment of the State Social Insurance Agency due to the client,
but not utilised until the last day of receiving the social
service;
64.2. to the local government - part of the payment of the
local government provided for payment for the social service of
the client, but not utilised until the last day of receiving the
social service;
64.3. to the supporter of the client - part of the payment of
the supporter provided for payment for the social service of the
client, but not utilised until the last day of receiving the
social service.
65. In case of death of a client the adult care institution
shall organise funeral, if it is not undertaken by another
person.
VII. Requirements for Half-way
House Service Providers
66. A half-way house service provider shall ensure a dwelling,
social rehabilitation to clients with functional disorders, and
acquisition or strengthening of self-care and life skills
necessary for independent life.
67. A half-way house service provider shall attract a social
worker, as well as a social rehabilitator or a social carer in
provision of the social service.
68. A half-way house service provider shall ensure the
following within the scope of acquisition or strengthening of the
self-care and life skills necessary for independent life:
68.1. acquisition and strengthening of household and self-care
skills:
68.1.1. planning the utilisation of personal money and
shopping;
68.1.2. preparation of meals and table culture;
68.1.3. cleaning of residential premises and territory;
68.1.4. washing, ironing of one's own clothing and cleaning of
footwear;
68.1.5. self-care and personal hygiene;
68.2. acquisition of skills and educating of the client
regarding the following topics:
68.2.1. understanding of the role of work in life of a person,
employment relationship, and work remuneration;
68.2.2. orienting in the environment, if such need is
determined by the functional condition of the client;
68.2.3. interaction and communication skills;
68.2.4. fire safety, electrical safety, and personal
safety;
68.2.5. health and healthy lifestyle;
68.2.6. rights, obligations, and responsibility;
68.2.7. human sexuality;
68.2.8. spending of leisure time;
68.2.9. significance of sufficient physical activities and
active lifestyle;
68.2.10. other skills according to the needs identified;
68.3. acquisition of work skills in conformity with abilities
and functional disorders;
68.4. regular informing the social service office regarding
achievement of the objectives and tasks brought forward in the
plan referred to in Sub-paragraph 5.4 of this Regulation. The
half-way house service provider shall provide information
regarding the objectives and tasks brought forward in the plan
referred to in Sub-paragraph 5.4 of this Regulation within one
month after commencing the provision of the half-way house
service.
69. A half-way house service provider shall ensure the
following to the client:
69.1. clothing and footwear corresponding to the sex, height,
season and individual needs for individual use;
69.2. soft inventory (for example, sleeping accessories, bed
linen, towels), items for personal hygiene and washing;
69.3. change of bed linen as necessary, but not less than once
in 10 days;
69.4. catering at least four times a day which is of good
quality, corresponding to the age, health condition of the
client, and to the norms of nutrition;
69.5. a living room in which not more than three clients are
placed (providing for not less than 6 m2 per
person);
69.6. a common room with a table and chairs;
69.7. a kitchen in which there is:
69.7.1. electric stove surface or gas stove equipped with a
flame safety switch which discontinues gas supply if the gas
burner of the device goes out;
69.7.2. a table or work surface for preparation of meals;
69.7.3. a refrigerator;
69.7.4. dishes and kitchen utensils, as well as a cupboard for
storing them;
69.8. not less than one shower, lavatory with a hand washstand
per eight persons;
69.9. the necessary technical aids in accordance with the laws
and regulations regarding provision with technical aids and cover
the co-payment of the client, if necessary. Technical aids which
may be used by several clients or with which common premises,
household premises, or premises for classes are equipped shall be
purchased by the half-way house from the funds from the budget of
the half-way house.
70. Upon completing a social rehabilitation course at a
half-way house, a half-way house service provider shall prepare a
summary regarding results achieved in social rehabilitation and,
if a client with mental impairments is suitable for life in a
group house (apartment), submit it to the group house (apartment)
service provider or the social service office. Documents in
accordance with the laws and regulations regarding the procedures
for receiving social services and social assistance which are
necessary for receipt of the group house (apartment) service
shall be attached to the summary.
VIII. Requirements for Boarding
House Service Providers
71. A boarding house service provider shall ensure a dwelling,
supervision, support in self-care, and, if necessary, support in
solving social problems to retired persons or adult persons with
serious functional disorders.
72. A boarding house service provider shall involve a social
worker, a social carer, or a social rehabilitator, as well as a
carer in provision of the social service.
73. A boarding house service provider shall ensure the
following to the client:
73.1. 24-hour supervision which is carried out by at least one
employee or an electronic information system with the use of
which all clients have been made acquainted with and which is
easy to use in an emergency situation;
73.2. clothing and footwear corresponding to the sex, height,
season and individual needs for individual use, if the client is
unable to ensure it himself or herself;
73.3. soft inventory (for example, sleeping accessories, bed
linen, towels), items for personal hygiene and washing;
73.4. change of bed linen as necessary, but not less than once
in 10 days if the client is not able to ensure it himself or
herself;
73.5. support in performing self-care and personal
hygiene;
73.6. consultations and support for solving of social
problems;
73.7. support of the personnel in carrying out recommendations
of medical treatment specified by a medical practitioner;
73.8. a living room in which not more than two clients are
placed (providing for not less than 6 m2 per
person);
73.9. a common room with a table and chairs;
73.10. a kitchen in which there is:
73.10.1. electric stove surface or gas stove equipped with a
flame safety switch which discontinues gas supply if the gas
burner of the device goes out;
73.10.2. a table or work surface for preparation of meals;
73.10.3. a refrigerator;
73.10.4. dishes and kitchen utensils, as well as a cupboard
for storing them;
73.11. catering service corresponding to the age, health
condition of the client, and to the norms of nutrition if the
client is not able to ensure it himself or herself;
73.12. not less than one shower and lavatory with a hand
washstand per six persons.
74. A boarding house service provider shall provide support to
the client for changing the social service if due to
deterioration in health and functional condition of the client he
or she is unable to carry out self-care independently anymore and
he or she needs another social service corresponding to the care
level of the client.
75. In case of death of the client a boarding house service
provider shall organise funeral if another person does not
undertake it.
IX. Requirements for a Respite
Service Provider
76. A respite service provider shall ensure short-term social
care up to 30 days a year to persons with functional disorders
replacing household members in the care process.
77. A respite service provider shall ensure the following to
the client:
77.1. supervision and individual support in care as
necessary;
77.2. assistance in self-care and ensuring of personal hygiene
as necessary;
77.3. consultations of a social worker as necessary;
77.4. maintaining or development of cognitive abilities;
77.5. exercises promoting the development of skills and
movements;
77.6. leisure time activities and relaxing activities;
77.7. walks in fresh air;
77.8. measures for informing and educating clients as
necessary;
77.9. catering at least four times a day which is
corresponding to the age, health condition, and to the norms of
nutrition;
77.10. consultation of a specialist (for example,
physiotherapist, ergotherapist, physical and rehabilitation
medicine doctor, speech therapist, psychiatrist, or psychologist)
as necessary and according to possibilities;
77.11. for a child with functional disorders who has been
diagnosed with disability and who has an opinion issued by the
State Medical Commission for the Assessment of Health Condition
and Working Ability regarding need for special care due to severe
functional disorders consultations and support of at least a
social worker, nurse's assistant or carer, teacher of interest
education or social pedagogue during the day, as well as
necessary - support of a nurse or nurse's assistant, during the
night from 8 p.m. to 8 a.m. - care and support of a nurse's
assistant or carer;
77.12. accommodation in premises adjusted to the needs of the
client. If the respite service provider provides also other
social services, the respite service provider shall ensure
accommodation of the client in a separate room;
77.13. change of bed linen as necessary, but not less than
once in 10 days;
77.14. other services in conformity with the contract referred
to in Sub-paragraph 6.2.5 of this Regulation which has been
entered into by and between the client and the respite service
provider, or according to the amount of work to be carried out
and determined by the social service office.
78. The respite service is ensured for not less than a
day-and-night (24 hours).
79. A respite service provider need not draw up the plan
referred to in Sub-paragraph 5.4 of this Regulation, and the
amount of the social service provided is determined in the
contract referred to in Sub-paragraph 6.2.5 of this Regulation
which has been entered into by and between the client and the
respite service provider, or according to the social care or
social rehabilitation plan drawn up by the social service office
if the service is ensured in accordance with a decision of the
social service office to grant the respite service.
X. Requirements for Group House
(Apartment) Service Providers
80. A group house (apartment) service provider (hereinafter -
the group house service provider) shall ensure a dwelling and
individual support in solving social problems to adult persons
with mental impairments.
81. The group house service provider shall involve a social
worker and a social rehabilitator, or a social carer, or a carer
in provision of the social service.
82. The group house service provider shall ensure the
following to a client with medium severe functional
disorders:
82.1. 24-hour supervision which is carried out by at least one
employee or an electronic information system with the use of
which all clients have been made acquainted with and which is
easy to use in an emergency situation;
82.2. maintaining or correction of household skills;
82.3. support in self-care;
82.4. improvement of social skills;
82.5. support in seeking employment and forming understanding
regarding employment relationship;
82.6. acquisition of interaction skills acceptable to the
society;
82.7. support in promoting physically active lifestyle;
82.8. individual consultations of a social worker.
83. The group house service provider shall ensure the
following to a client with serious and severe functional
disorders and clients with a limited capacity to act:
83.1. 24-hour supervision which is carried out by at least one
employee;
83.2. assistance and support in self-care or, if necessary,
social care;
83.3. acquisition and maintaining of household skills;
83.4. improvement of social skills;
83.5. acquisition of interaction skills acceptable to the
society;
83.6. individual consultations of a social worker.
84. If the client of the group house service provider is not
employed or does not receive another regular social service
during a working day, the group house service provider shall
ensure classes in accordance with the plan referred to in
Sub-paragraph 5.4 of this Regulation.
85. The group house service provider shall ensure the
following premises and equipment to clients:
85.1. a living room (not smaller than 6 m2 per
person) in which not more than two persons live;
85.2. a common room with a table and chairs;
85.3. a kitchen in which there is:
85.3.1. electric stove surface or gas stove equipped with a
flame safety switch which discontinues gas supply if the gas
burner of the device goes out;
85.3.2. a table or work surface for preparation of meals;
85.3.3. a refrigerator;
85.3.4. dishes and kitchen utensils, as well as a cupboard for
storing them;
85.4. not less than one shower and lavatory with a hand
washstand per six persons.
86. If the group house service provider forms several group
houses in one building, the group house service provider shall
ensure that they do not have common sanitary premises, kitchen
premises, and household premises. Workrooms of employees and
premises for leisure time activities may be joint.
87. Not more than 16 clients shall live in one group
house.
XI. Requirements for Crisis Centre
Service Providers
88. A crisis centre service provider shall ensure the
following to clients in a crisis situation:
88.1. assessment, improvement, and development of social
skills;
88.2. individual and group classes for provision of
psychosocial support;
88.3. safe lodging for the night if the social service
includes accommodation.
89. A crisis centre service provider shall involve a social
worker and a psychologist in provision of the service.
90. If a child receives a service of the crisis centre with
accommodation, the crisis centre service provider shall
ensure:
90.1. continuity of the general education process;
90.2. catering at least four times a day which is of good
quality, corresponding to the age, health condition of the child,
and to the norms of nutrition.
91. If the service of the crisis centre includes
accommodation, the crisis centre service provider shall ensure
the following to the client:
91.1. accommodation of the client in premises which conform to
the requirements laid down for exploitation of residential
premises;
91.2. a common room with a table and chairs;
91.3. a kitchen in which there is:
91.3.1. electric stove surface or gas stove equipped with a
flame safety switch which discontinues gas supply if the gas
burner of the device goes out;
91.3.2. a table or work surface for preparation of meals;
91.3.3. a refrigerator;
91.3.4. dishes and kitchen utensils, as well as a cupboard for
storing them;
91.4. not less than one shower, lavatory with a hand washstand
per six persons;
91.5. shelves for storage of clothing, footwear, and personal
property;
91.6. if necessary, bed linen, towels, and hygiene and washing
items;
91.7. change of bed linen as necessary, but not less than once
in 10 days if bed linen is ensured within the scope of the social
service.
92. Within five working days after provision of the crisis
centre service to a client has been terminated, the crisis centre
service provider shall submit a report to the social service
office on achievement of the objectives of the plan referred to
in Sub-paragraph 5.4 of this Regulation, the results of
fulfilling it, as well as recommendations for further support to
the client if the client has received the social service
according to a decision of the social service office to grant a
crisis centre service.
93. A crisis centre service provider shall co-operate with the
Orphan's and Custody Court, educational institutions,
institutions for the protection of the rights of the children,
the Office of the Prosecutor, the police, medical treatment
institutions, social service providers, and other institutions in
order to ascertain the illegal acts carried out against the child
and to prevent potential subsequent illegal acts.
XII. Requirements for Crisis
Telephone and Trust Telephone Service Providers
94. A crisis telephone and trust telephone (hereinafter - the
crisis telephone) service provider shall ensure consultations and
psychological assistance, as well as information regarding other
possibilities for receiving assistance.
95. The crisis telephone service provider shall involve
persons in provision of the service who are specially trained and
have acquired methods for overcoming a psychological crisis
(crisis intervention).
96. The crisis telephone service provider shall inform the
responsible institution regarding a suicide risk or cases of a
risk of violence if the client can be identified and his or her
location may be determined.
97. The crisis telephone service provider shall ensure the
following to the persons involved in provision of the social
service:
97.1. joint meetings not less than once in a month in which
psychological and consultative support is provided - at least two
hours in one time;
97.2. the raising of the qualifications - at least 24 hours
per year;
97.3. supervision of experienced employees in consulting of
clients if experience of the relevant person involved in
provision of the service in provision of crisis telephone
consultations is less than 60 hours.
98. The crisis telephone service provider shall develop the
procedures for logging calls and ensure logging of calls. The
call log shall be stored for five years after making the last
entry.
99. The general requirements referred to in Paragraphs 5, 6,
7, 8, and 10 of this Regulation shall not apply to the crisis
telephone service provider.
XIII. Requirements for Social
Rehabilitation Service Providers which Provide a Social
Rehabilitation Service in an Institution where Children who have
Suffered from Illegal Acts Reside
100. A social rehabilitation service for children who have
suffered from illegal acts shall be provided by a 24-hour social
rehabilitation and psychological assistance institution
(hereinafter in this Chapter - the social rehabilitation
institution) by ensuring psychological assistance, social
rehabilitation, safe dwelling, and other assistance to children
who have suffered from violence according to the specific nature
of providing the social service and to the needs of the
client.
101. In the social rehabilitation institution social workers,
psychologists and other specialists who have acquired the study
programme for rehabilitation of children who have suffered from
violence and have obtained the relevant certificate shall work
with children.
102. In order to minimise the consequences caused by an
illegal act, the social rehabilitation institution shall:
102.1. inform the child regarding the signs of threats of
violence and the basic principles of personal safety;
102.2. provide individual and group consultations to a
child;
102.3. in working with a child, use methods that are
appropriate to his or her age, the type of the illegal offence,
and the individual characteristics of the child;
102.4. involve the legal representative of the child in the
social rehabilitation process;
102.5. observe the rights of the child and ensure the
compliance of activities with the purposes of social
rehabilitation, the needs and best interests of the child.
103. When carrying out social rehabilitation of a child, the
social rehabilitation institution shall:
103.1. co-operate with the Orphan's and Custody Court,
educational institutions, institutions for the protection of the
rights of the children, the Office of the Prosecutor, the police,
other social service providers, and medical treatment
institutions in order to ascertain the illegal acts carried out
against the child and to prevent potential subsequent illegal
acts;
103.2. ensure continuity of acquisition of education for the
child if the psycho-emotional condition of the child allows for
it;
103.3. ensure catering at least four times a day which is of
good quality, corresponding to the age, health condition of the
child, and to the norms of nutrition;
103.4. ensure a living room (providing for not less than 6
m2 per person) in which not more than three persons
live, except cases if they are members of one household;
103.5. ensure a common room with a table and chairs;
103.6. ensure not less than one shower and lavatory with a
hand washstand per six persons;
103.7. ensure shelves for storage of clothing, footwear, and
personal property;
103.8. ensure bed linen, towels, hygiene and washing
items;
103.9. ensure change of bed linen as necessary, but not less
than once in 10 days.
104. If the social rehabilitation service is provided on the
basis of an opinion of the social service office or a
psychologist regarding a child who has suffered, after completion
of the course of social rehabilitation service the social
rehabilitation institution shall prepare and send information to
the social service office of the place of residence of the child
regarding the time period of receipt of the social rehabilitation
service, the tasks, results of social rehabilitation, and
recommendations for further support to the child.
105. The requirements referred to in Paragraph 3 of this
Regulation shall not apply to the social rehabilitation
institution.
XIV. Requirements for Social
Rehabilitation Service Providers which Provide Social Service to
Children who have Suffered from Illegal Acts at their Place of
Residence
106. A social rehabilitation service provider shall ensure
social rehabilitation measures to children who have suffered from
illegal acts at their place of residence for minimising the
consequences caused by an illegal act.
107. A psychologist who has at least master's degree in the
speciality and who has acquired a study programme for
rehabilitation of children who have suffered from violence and
has acquired a relevant certificate, or a doctor-psychotherapist
(hereinafter in this Chapter - the specialist) shall provide a
social rehabilitation service to a child who has suffered from
illegal acts at his or her place of residence.
108. In order to minimise the consequences caused by an
illegal act, the specialist shall:
108.1. inform the child regarding the signs of threats of
violence and the basic principles of personal safety;
108.2. provide individual consultations to a child;
108.3. in working with a child, use methods that are
appropriate to his or her age, the type of the illegal offence,
and the individual characteristics of the child;
108.4. in provision of the social rehabilitation service
involve family members of the child or his or her legal
representative, except the case if it does not conform to the
interests of the child;
108.5. observe the rights of a child and ensure the conformity
of activities with the purposes of social rehabilitation, the
needs and best interests of the child.
108.6. co-operate with institutions of the protection of the
rights of the child or law enforcement authorities, other social
service providers, and medical treatment institutions in order
to, if necessary, ensure legal protection of and consultative
support to the child.
109. If the social rehabilitation service is provided on the
basis of an opinion of the social service office or a
psychologist, after completion of the course of social
rehabilitation service the specialist shall prepare and send
information to the social service office of the place of
residence of the child regarding the time period of receipt of
the social rehabilitation service, recipients of the social
rehabilitation service, the tasks, results of social
rehabilitation, and recommendations for further support to the
child.
110. The specialist need not draw up the plan referred to in
Sub-paragraph 5.4 of this Regulation, but he or she shall
aggregate documentation which reflects the principal information
regarding the client and his or her experience of violence, the
objective brought forward, the process of social rehabilitation,
and the results of social rehabilitation.
111. The requirements referred to in Sub-paragraphs 2.1, 2.2,
2.3, 2.5, and 2.7, as well as in Paragraphs 3, 5, 6, 7, 8, 9, and
10 of this Regulation shall not be applied to the specialists who
provide a social rehabilitation service to children who have
suffered from illegal acts at their place of residence or actual
location.
XV. Requirements for Social
Service Providers which Provide a Social Rehabilitation Service
for Victims of Trafficking in Human Beings
112. A service provider which provides a social rehabilitation
service for victims of trafficking in human beings shall
ensure:
112.1. establishment of a commission of specialists in order
to assess the conformity of a person with the criteria for a
victim of trafficking in human beings, as well draw up provisions
governing the activities of the commission and ensure the
activities of the commission. The work of the commission of
specialists shall also be ensured in case if a person has, at his
or her disposal, a statement from a foreign law enforcement
authority that criminal proceedings have been initiated or other
activities are being carried out which may be the grounds for a
person to receive a social rehabilitation service as a victim of
trafficking in human beings;
112.2. if necessary, a safe shelter and accommodation of a
client in premises which conform to the requirements laid down
for exploitation of residential premises, in co-operation with
the law enforcement authorities and other social service
providers, or using other possibilities for accommodation laid
down in laws and regulations;
112.3. confidentiality and data protection of the client;
112.4. during provision of the social service - psychosocial
assistance, including individual consultations of a social
worker, psychologist, lawyer, medical practitioner, and other
specialists according to the needs of the client and the plan
referred to in Sub-paragraph 5.4 of this Regulation, as well as
help to implement the representation of the victim in criminal
proceedings, if the client authorises it;
112.5. support in criminal proceedings - psychosocial
assistance (individual consultations of a lawyer, social worker,
psychologist), services of an interpreter, assistance in drawing
up legal documents - during the course of the social service and
afterwards, as well as, if necessary, representation of the
person in court;
112.6. a possibility to acquire or improve self-care and
self-service skills and, if necessary, to receive essential
products (for example, food, medicinal products, clothing,
footwear, or monetary funds for buying them);
112.7. involvement of the client in training and educational
programmes, if it promotes reintegration of the client into
society and labour market;
112.8. after completion of the course of the social service -
five consultations (duration of one consultation - one hour), if
a person needs them and they are not ensured in accordance with
Sub-paragraph 112.5 of this Regulation;
112.9. services of an interpreter in written and oral form if
a person needs them in the case referred to in Sub-paragraphs
112.4, 112.5, 112.8, and 112.10 of this Regulation;
112.10. if necessary, in total five consultations for family
members of minor clients if they are staying in Latvia and the
client receives the social service from the funds from the State
budget;
112.11. if necessary, organising the getting of a client who
is abroad or the potential client, as well as his or her minor
children (if they are together with the client or the potential
client) to the place where the social service is provided and, if
the client or the potential client is not able to travel
independently, his or her accompanying to the place where the
social service is provided.
113. When providing a social rehabilitation service to victims
of trafficking in human beings, a social worker, a psychologist,
and a lawyer are involved. The social service provider is also
entitled to invite other specialists for carrying out the tasks
laid down in the plan referred to in Sub-paragraph 5.4 of this
Regulation.
114. A service provider which provides social rehabilitation
service to victims of trafficking in human beings shall
co-operate with the law enforcement authorities and other
institutions in exchange of information.
115. The general requirements referred to in Paragraph 3 of
this Regulation shall not apply to a service provider which
provides social rehabilitation service to victims of trafficking
in human beings.
XVI. Requirements for Social
Service Providers which Provide a Social Rehabilitation Service
for Children and Adults Addicted to Psychoactive Substances
116. A social service provider which provides a social
rehabilitation service for children and adults addicted to
psychoactive substances shall ensure:
116.1. individual and group psychosocial assistance classes
for the development of mental processes individually for children
up to 14 years of age, children from 14 to 18 years of age, and
adult clients;
116.2. the drawing up of the plan referred to in Sub-paragraph
5.4 of this Regulation, including therein environmental therapy,
employment, and work therapy, individual and group psychosocial
assistance classes, sports and cultural measures, screening test
of psychoactive substances (if necessary, using
chemico-toxicological tests), and strengthen the motivation of
the child to refuse from the use of psychoactive substances;
116.3. active recreational and sports classes for children -
at least one hour a day, for adults - at least 150 minutes a
week;
116.4. the possibility to acquire and improve self-care and
self-service skills of the client;
116.5. catering at least four times a day which is of good
quality, corresponding to the age, health condition, and to the
norms of nutrition;
116.6. for children - a possibility to continue acquisition of
a corresponding general education programme;
116.7. for adult clients and children who have attained the
working age and who do not acquire a general education or
vocational education programme, in co-operation with the State
Employment Agency, employers, educational institutions, and other
institutions - a possibility of getting involved in measures
promoting employment.
117. A social service provider which provides a social
rehabilitation service to children addicted to psychoactive
substances, when ensuring social rehabilitation to a child for a
time period up to 18 months, shall conform to the following
conditions:
117.1. motivation or initial adjustment is ensured in a time
period up to four months in conformity with the plan referred to
in Sub-paragraph 5.4 of this Regulation. Motivation classes are
organised in individual, separated premises, precluding that a
child may arbitrarily leave them. The main tasks during the
motivation period are as follows:
117.1.1. segregation of the child from the environment of
users of psychoactive substances;
117.1.2. acquainting the child with the essentials of the
regulations of the social service provider and of the programme
of the social rehabilitation;
117.1.3. evaluation of the mental and somatic condition of the
child, as well as evaluation of the rehabilitation potential;
117.2. basic rehabilitation is ensured within a time period of
six to ten months. The main tasks during basic rehabilitation are
as follows:
117.2.1. inclusion of the child in the regime and collective
of the institution of the social service provider by gradually
attaining a positive development of his or her personality and
acquisition of the social norms;
117.2.2. implementation of correctional and socio-therapeutic
methodology (technology);
117.2.3. ensuring of a social rehabilitation programme for the
individual recovery process of the child by developing and
stabilising his or her life skills;
117.2.4. improvement of the psychological and somatic health
condition of the child by assisting in freeing him or her from
the consequences of the use of psychoactive substances;
117.2.5. gradual development of re-socialisation skills of the
child;
117.3. stabilisation is ensured within a time period of two to
four months. The main tasks during stabilisation are as
follows:
117.3.1. with the assistance of psycho-therapeutic and
socio-therapeutic methodology (technology) practical
strengthening of the acquired skills in problem situations;
117.3.2. gradual reduction of the restrictive regime and
preparation of the child for ending the rehabilitation
process;
117.3.3. practical development of independent decision-making
and action skills of the child;
117.3.4. stabilisation of personality traits of the child and
understanding regarding behavioural norms in order for the child
to be capable of refusing the use of psychoactive substances.
118. A social service provider which provides a social
rehabilitation service to adults addicted to psychoactive
substances, shall ensure social rehabilitation to clients for a
time period up to 12 months in conformity with the following
conditions:
118.1. motivation or initial adjustment shall be ensured from
10 days up to 1.5 months. The main tasks during the motivation
period are as follows:
118.1.1. stabilisation of motivation of the client in order
for the client to be capable of refusing the use of psychoactive
substances and voluntarily taking a decision to receive social
rehabilitation from psychoactive substances for addicted
adults;
118.1.2. acquainting the client with the essentials of the
regulations of the social service provider and of the programme
of the social rehabilitation institution;
118.1.3. commencement of motivation stabilisation of the
client by using the socio-therapeutic methodology;
118.2. basic rehabilitation shall be ensured from two to 2.5
months. The main tasks during basic rehabilitation are as
follows:
118.2.1. segregation of the client from the environment of
users of psychoactive substances and attitudes and inclusion into
the group;
118.2.2. formation and implementation of a self-assistance
plan of the client by ensuring the correction of individual
somatic and psycho-social problems;
118.2.3. evaluation of the mental and somatic condition of the
client, as well as evaluation of the rehabilitation
potential;
118.2.4. determination of the type of therapy for the client
and participation therein;
118.2.5. renewing of psychologically social condition in a
group;
118.3. stabilisation shall be ensured for a time period up to
six months. The main tasks during stabilisation are as
follows:
118.3.1. inclusion of the client in the regime and collective
of the institution of the social service provider by gradually
attaining a positive development of personality of the client and
acquisition of the social norms;
118.3.2. somatic, clinical psychological interventions, and
implementation of socio-therapeutic methodologies
(technologies);
118.3.3. therapy and supervision of the client;
118.3.4. gradual development of re-socialisation skills of the
client;
118.4. social adjustment shall be ensured for a time period up
to two months. The main tasks during social adjustment are the
following:
118.4.1. practical use of re-socialisation skills of the
client in a social environment;
118.4.2. analysis of personality traits, mental development
and social behaviour norms of the client;
118.4.3. with the assistance of psycho-metric and socio-metric
methodologies (technologies) practical strengthening of the
acquired skills of the client in problem situations;
118.4.4. continuation of stabilisation of the clinical
biological condition of the client;
118.4.5. practical development of independent decision-making
and action skills of the client;
118.4.6. strengthening of the world feeling and value system
of the client;
118.4.7. with the assistance of psycho-therapeutic and
socio-therapeutic methodologies (technologies) practical
strengthening of the acquired skills of the client in problem
situations;
118.4.8. stabilisation of personality traits and behavioural
norms of the client, as well as practical use in a social
environment.
119. A social service provider which provides a social
rehabilitation service to children and adults addicted to
psychoactive substances shall involve a social worker, a
psychologist, and a medical practitioner in provision of the
social service.
XVII. Requirements for Social
Service Providers which Provide a Social Rehabilitation Service
for Persons with Hearing Impairment
120. A service provider which provides a social rehabilitation
service to persons with hearing impairment (hereinafter in this
Chapter - the service provider for persons with hearing
impairment) shall implement measures which reduce the impact of a
hearing loss on the social functioning ability of a person with
hearing impairment. The service shall be provided to persons with
hearing impairment at the place of residence of the client or at
the service provider.
121. The service provider for persons with hearing impairment
shall draw up social rehabilitation programmes and, in conformity
with the plan referred to in Sub-paragraph 5.4 of this
Regulation, ensure:
121.1. the services of providing information adapted in the
Latvian sign language;
121.2. training in and improvement of the Latvian sign
language;
121.3. acquisition and improvement of creative self-expression
and interaction skills;
121.4. training in psychological adaptation;
121.5. assistance and support in solving social problems of
the client;
121.6. consulting and training of family members and relatives
of the client, if necessary.
122. The service provider for persons with hearing impairment
shall provide the following from the funds from the State
budget:
122.1. individual social rehabilitation services for promoting
social integration or a set of social rehabilitation services for
acquiring the skills of independent functioning of the
client;
122.2. individual social rehabilitation services referred to
in Sub-paragraph 122.1 of this Regulation for promoting social
integration - not more than 150 hours per year;
122.3. the set of social rehabilitation services referred to
in Sub-paragraph 122.1 of this Regulation for clients with mental
impairments or low level of education - not more than 28 days
once in two years, and to clients for whom loss of hearing has
set in after acquiring oral language - not more than 20 days once
in three years;
122.4. the social rehabilitation service referred to in
Sub-paragraph 122.3 of this Regulation by ensuring accommodation,
except the clients residing in Riga City.
123. The service provider shall involve a social worker or a
social rehabilitator, a psychologist, and other specialists who
have knowledge and skills in social rehabilitation of persons
with hearing impairment, in providing the service to persons with
hearing impairment.
XVIII. Requirements for Social
Service Providers which Provide a Social Rehabilitation Service
for Persons with Visual Disability
124. A service provider which provides a social rehabilitation
service to persons with visual disability (hereinafter in this
Chapter - the service provider for persons with visual
disability) shall implement measures which reduce the impact of a
sight loss on the social functioning ability of a person with
visual disability. The service shall be provided to persons with
visual disability at the place of residence of the client or at
the service provider.
125. The service provider shall involve a social work
specialist, a psychologist, and other specialists who have
knowledge and skills in social rehabilitation of persons with
visual disability in providing the service to persons with visual
disability.
126. For persons with visual disability the service provider
shall draw up social rehabilitation programmes and, in accordance
with the plan referred to in Sub-paragraph 5.4 of this
Regulation, ensure:
126.1. psychological adaptation training;
126.2. acquisition of orientation and movement skills;
126.3. acquisition of self-care skills;
126.4. acquisition of Braille;
126.5. training in the use of typhlotechnique;
126.6. training in the use of specialised computer
technologies and communication technologies;
126.7. acquisition of basic physical and intellectual work
skills;
126.8. improvement of interaction and creative self-expression
skills;
126.9. acquisition of adapted sports activities;
126.10. consultations and support in solving social problems
of the client;
121.11. consulting and training of family members and
relatives of the client.
127. The service provider shall ensure the following to
persons with visual disability for acquisition of independent
functioning skills at the place of residence of the client or at
the institution of the service provider:
127.1. a set of social rehabilitation services;
127.2. individual social rehabilitation services.
128. The service provider shall ensure a set of social
rehabilitation services from the funds from the State budget to
persons with visual disability:
128.1. to clients who have been diagnosed with disability
which is related to deterioration of sight for the first
time;
128.2. to clients who have been determined more serious group
of disability by the State Medical Commission for the Assessment
of Health Condition and Working Ability due deterioration of
sight.
129. A set of social rehabilitation services shall be ensured
in one of the following ways:
129.1. with 24-hour stay at the institution of the relevant
service provider, without exceeding 63 days during one year from
the day when a decision to grant a set of social rehabilitation
services was taken;
129.2. without stay at the institution of the relevant service
provider or at the place of residence of the client, without
exceeding 378 hours during one year from the day when a decision
to grant a set of social rehabilitation services was taken.
130. Individual social rehabilitation services shall be
provided to clients who receive the social rehabilitation service
repeatedly, from the funds from the State budget in one of the
following ways:
130.1. with 24-hour stay at the institution of the relevant
service provider - not more than 10 days a year;
130.2. without stay at the institution of the relevant service
provider or the place of residence of the client - not more than
60 hours a year.
131. In order to create an opportunity for a client to orient
and move safely, the service provider shall ensure guidance by a
specially trained dog (hereinafter - the guide dog) to persons
with visual disability if it is laid down in the plan referred to
in Sub-paragraph 5.4 of this Regulation and the client can ensure
keeping of the guide dog in accordance with the requirements for
welfare of work animals, or register in the queue of clients if
the guide dog is not available.
132. In order to provide the service of the guide dog referred
to in Paragraph 131 of this Regulation, the service provider
shall ensure the following to persons with visual disability:
132.1. purchase of the guide dog according to the amount of
the financing granted in the State budget;
132.2. handing over of the guide dog in lending;
132.3. drawing up and signing a contract regarding handing
over of the guide dog in lending if a guide dog has been granted
to the client. The procedures for the use and welfare
requirements, as well as the duties of the holder of the guide
dog shall be determined in the contract;
132.4. issuance of a manual for the use and keeping the guide
dog to the keeper of the guide dog;
132.5. consultations to the client regarding co-operation with
the guide dog during a lending period of the dog.
133. A service provider, when purchasing the guide dog, shall
ascertain that the guide dog complies with the following
requirements:
133.1. the dog is specially trained, and a certificate
certifying the compliance of the dog for the work to be carried
out has been issued in that regard;
133.2. if the dog has been purchased abroad, the dog has
documents (certificate of a guide dog or certification regarding
conformity for work as a guide dog) which certify the compliance
of the dog with the work to be carried out;
133.3. the character, health condition, and behaviour of the
dog conform to the fulfilment of the duties of a guide dog. The
dog has been castrated/sterilised, all the mandatory vaccinations
have been performed for it, and it has received all the necessary
veterinary services until its handing over to the client - holder
of the guide dog;
133.4. the dog has been registered with the State agency
"Agricultural Data Centre", and it has a corresponding
certificate;
133.5. the dog has corresponding distinguishing marks -
accessories (for example, collar, bridle, cape) with reflective
elements and inscription "Guide Dog";
133.6. the dog has been micro-chipped.
XIX. Requirements for Day Care
Centre Service Providers
134. A day care centre service provider shall provide social
care and social rehabilitation services to persons with mental
impairments, disabled persons, persons who have attained the age
of retirement, children from needy families and families with
circumstances unfavourable to the development of the child, as
well as groups of persons which have distinct difficulties of
socialisation.
135. A day care centre service provider shall involve a social
work specialist, a specialist according to the specific nature of
classes in the day care centre, and a carer in provision of the
social service, if support in care is necessary to clients of the
day care centre.
136. A client may stay at the day care centre for a full
working day or according to the contract referred to in
Sub-paragraph 6.2.5 of this Regulation which has been entered
into by and between the client and the service provider of the
day care centre.
137. A day care centre service provider shall ensure a client
with:
137.1. supervision and individual support;
137.2. assistance in self-care as necessary;
137.3. consultations of a social work specialist as
necessary;
137.4. maintaining or development of cognitive abilities;
137.5. exercises for the development of skills promoting
employment (for example, weaving, wood processing, sowing,
ceramics) and development of independent functioning abilities
(for example, housekeeping works, culinary lessons, acquisition
of information technologies) or exercises promoting the
development of fine motor skills (for example, needlework,
moulding, games developing motor skills), self-care and
independent functioning (preparation of meals, setting of table,
household works, use of information and communication
technologies) and other skills according to the age and
functional condition of the client;
137.6. exercises for the development of art and artistic
amateur skills (for example, drawing, music, use of different art
therapies, creation of theatrical performances, reading of books,
listening to audio recordings, cinema);
137.7. physical activities;
137.8. leisure time and relaxing activities according to the
daily regime;
137.9. measures for informing and educating clients as
necessary;
137.10. consultations of specialists (for example,
ergotherapist, physiotherapist, psychologist) as necessary and
according to possibilities;
137.11. walks in fresh air.
138. A day care centre service provider shall provide support
to the client and his or her legal representative in solving
social problems as necessary.
139. A day care centre service provider shall organise
catering to the client or ensure a possibility to eat the meal
brought in accordance with the contract referred to in
Sub-paragraph 6.2.5 of this Regulation which has been entered
into by and between the client and the day care centre, if the
client receives the service of the day care centre at least four
hours a day.
140. If the client eats a meal brought with him or her, a day
care centre service provider shall ensure storage of the meal of
the client in the refrigerator.
141. A day care centre service provider shall ensure a
possibility to the client to eat the meal that has been cooked by
himself or herself if it has been cooked within the scope of the
measures for promoting the development of household skills.
142. A day care centre service provider shall provide
information to the legal representative of the client or the
contact person indicated by the client regarding accidents that
have occurred to the client during the day, distinct changes in
the functional condition or behaviour of the client, and other
significant events.
XX. Requirements for Day Centre
Service Providers
143. A day centre service provider shall ensure possibilities
for developing social skills, classes of education, leisure-time
spending, art or artistic amateur activities to clients.
144. A day centre service provider shall ensure involvement of
social work specialists and other specialists according to the
specific nature of classes at the day centre.
145. A client may stay at the day centre as necessary and
according to the conditions laid down by the day centre service
provider.
146. A day centre service provider shall ensure a possibility
for the clients to eat if the client is staying four or more
consecutive hours at the day centre.
147. A day centre service provider shall develop rules of
internal procedure, and the client shall sign regarding getting
acquainted with them.
148. The general requirements referred to in Paragraph 5 and
Sub-paragraph 6.2 of this Regulation shall not apply to the day
centre service provider if it is not provided for in the
conditions laid down by the day centre service provider for
receipt of the social service.
XXI. Requirements for Social
Service Providers which Provide a Social Rehabilitation Service
for Restoring Social Functioning Abilities
149. A social service provider which provides a social
rehabilitation service for restoring social functioning abilities
(hereinafter in this Chapter - the service provider of restoring
functional abilities) shall provide the social rehabilitation
service to persons with functional disorders, to persons addicted
to psychoactive substances, to persons without specific place of
residence, and other persons with social functioning
problems.
150. The service provider of restoring functional abilities
shall ensure:
150.1. maintaining and development of social functioning
skills;
150.2. psychosocial assistance;
150.3. involvement in measures promoting employment and
support for involvement of the client in active labour
market;
150.4. acquisition and strengthening of the following
household and self-care skills:
150.4.1. planning of the daily regime and informative
time;
150.4.2. planning the utilisation of personal money and
shopping;
150.4.3. taking care of outer appearance, personal
hygiene;
150.4.4. orienting in the environment if such need is
determined by the functional condition of the client;
150.5. informing and educating regarding the following
topics:
150.5.1. the role of work in human life, employment legal
relationships;
150.5.2. interaction and communication;
150.5.3. fire safety, electrical safety and personal
safety;
150.5.4. health and hygiene;
150.5.5. rights, obligations and responsibility;
150.5.6. human sexuality;
150.6. possibilities of spending leisure time;
150.7. acquisition of other skills according to the needs
identified.
151. The service provider of restoring functional abilities
which provides a service including accommodation, shall ensure
the following to the client:
151.1. heated premises with sleeping places;
151.2. a common room with a table and chairs;
151.3. a kitchen in which there is:
151.3.1. a stove for cooking a meal;
151.3.2. a table or work surface for preparation of a
meal;
151.3.3. a refrigerator;
151.3.4. dishes and kitchen utensils, as well as a cupboard
for storing them;
151.4. not less than one lavatory with a hand washstand and a
shower per 10 persons;
151.5. if necessary, soft inventory (for example, sleeping
accessories, bed linen, towels), items for personal hygiene and
washing.
152. The service provider of restoring functional abilities
shall involve a social work specialist and a specialist according
to the specific nature of the classes to be organised in
provision of social services.
153. The client may stay at the institution of the service
provider of restoring functional abilities including
accommodation for up to 12 months, without accommodation -
without time limitation.
154. The service provider of restoring functional abilities
shall develop the rules of internal procedure and make the client
acquainted with them. The client shall sign regarding becoming
acquainted with the rules.
XXII. Requirements for Social
Service Providers which Provide a Social Rehabilitation Service
to Persons after Serving a Sentence of Deprivation of Liberty or
Long-term Homelessness
155. Social service providers which provide a social
rehabilitation service to persons after serving a sentence of
deprivation of liberty or long-term homelessness (hereinafter in
this Chapter - the service provider for reducing negative
consequences) shall provide the social rehabilitation service in
order to prevent or reduce the negative consequences caused by
imprisonment or homelessness and to restore the social
functioning abilities of the client, his or her social status,
inclusion in the labour market and the society.
156. The service provider for reducing negative consequences
shall ensure:
156.1. support in acquisition or strengthening of work
skills;
156.2. maintaining and development of social functioning
skills;
156.3. addiction prophylaxis measures if the client has
addiction problems;
156.4. psychosocial assistance and support;
156.5. consultations of specialists and informative and
educational measures.
157. The service provider for reducing negative consequences
shall involve a social work specialist, a psychologist, or a
doctor-psychotherapist, and a specialist according to the
specific nature of the classes to be organised in provision of
the social service.
158. The service provider for reducing negative consequences
shall provide the social rehabilitation services including
accommodation at the institution or at the place of residence of
the client.
159. The service provider for reducing negative consequences
which provides a social service including accommodation shall
ensure the following to the client:
159.1. heated premises with sleeping places;
159.2. premises and equipment for the preparation of food and
holding of meals;
159.3. dishes and kitchen utensils, as well as a cupboard for
storing them;
159.4. shelves for storage of clothing, footwear, and personal
property;
159.5. if necessary, bed linen, towels, and hygiene and
washing items;
159.6. change of bed linen as necessary, but not less than
once in 10 days if bed linen is ensured within the scope of the
service.
XXIII. Requirements for
Multifunctional Social Service Centres
160. A multifunctional social service centre shall ensure
social services of several types to different groups of clients
if there are no possibilities or it is not efficient to establish
individual social service providers in the relevant
territory.
161. A multifunctional social service centre shall involve
employees in provision of social services according to the
specific nature of the social services to be provided (for
example, a day care centre service, a crisis centre service,
different social rehabilitation services).
162. Individual social services shall be ensured at a
multifunctional social service centre, as well as clients shall
be involved in social rehabilitation or social care measures by
precluding concurrent operation of mutually incompatible groups
of clients.
163. Support shall be ensured at a multifunctional social
service centre to clients in solving their problems, grouping
clients according to the type of solving problems and drawing up
individual social care and social rehabilitation programmes.
164. Information regarding times for lessons of different
groups, specialists, and their visiting hours shall be indicated
at the publicly available information board of the
multifunctional social service centre.
XXIV. Requirements for Shelter and
Night Shelter Service Providers
165. A shelter and night shelter service provider shall ensure
a temporary accommodation for persons without a place of
residence who do not exhibit signs of abusing intoxicating
substances attesting to a safety risk to the client himself or
herself or other clients and employees of the shelter or night
shelter.
166. A shelter and night shelter service provider shall
involve a social worker in provision of the social service.
167. A shelter and night shelter service provider shall ensure
the following to a client:
167.1. staying in heated premises with sleeping places;
167.2. a dining room;
167.3. storage of the personal property of the client, if
necessary (not more than one unit the dimensions of which do not
exceed 90 x 40 x 40 cm);
167.4. consultations and support of a social worker;
167.5. information regarding the potential solutions to
problems and the competent authorities.
168. A shelter service provider shall ensure the following to
the client:
168.1. disinfected bed linen;
168.2. supper and breakfast.
169. A night shelter service provider shall ensure the
following to the client:
169.1. a possibility to spend the night in heated
premises:
169.1.1. during the winter period from 6 p.m. to 8 a.m.;
169.1.1. during the summer period from 8 p.m. to 7 a.m.;
169.2. admission at all working hours of the night shelter if
the air temperature outside is below 0 °C;
169.3. disinfected bed linen;
169.4. supper.
170. The requirements referred to in Sub-paragraph 5.4 of this
Regulation shall not apply to a shelter and night shelter service
provider if their fulfilment is ensured by the social service
office.
171. A night shelter service provider need not enter into the
contract referred to in Sub-paragraph 6.2.5 of this Regulation
with the client if the client uses night shelter services for
less than two months and the client does not have to make a
co-payment for receipt of the night shelter service.
172. The shelter and night shelter service provider shall
develop the rules of internal procedure and make the client
acquainted with them. The client shall sign regarding becoming
acquainted with the rules.
XXV. Requirements for Dedicated
Workshop Service Providers
173. A dedicated workshop service provider shall ensure
activities promoting skills and support of specialists to persons
with functional disorders.
174. A dedicated workshop service provider shall involve a
specialist corresponding to the profile of the dedicated
workshop, a social worker, and a social rehabilitator in
provision of the social service. If the dedicated workshop
service is received by a hearing-impaired persons who uses sign
language, the dedicated workshop service provider shall involve a
specialist who uses sign language in provision of the social
service.
175. A dedicated workshop service provider shall draw up work
safety regulations in a readily comprehensible language, in
braille, or in an audio recording.
176. A dedicated workshop service provider shall ensure the
following to clients:
176.1. evaluation of the employment interests and skills of
the client - as necessary;
176.2. acquisition of work skills;
176.3. individual or group lessons under the leadership of the
social rehabilitator;
176.4. individual consultations of a social worker;
176.5. measures for informing and education of clients as
necessary;
176.6. leisure time activities.
177. A dedicated workshop service provider shall arrange:
177.1. a work room with equipment appropriate for the profile,
work safety regulations, and hygiene requirements;
177.2. a shower (except workshops which have been established
as a unit of another service in which a shower is already
available);
177.3. a cloakroom or a place for changing clothes;
177.4. a recreation room for clients;
177.5. premises for the personnel.
178. A dedicated workshop service provider may ensure catering
to clients if it is not ensured from other resources (for
example, resources of the client, public sector, projects to be
implemented).
XXVI. Requirements for Service
Providers which Carry out Social Work in a Community
179. A service provider which carries out social work in a
community (hereinafter in this Chapter - the service provider)
shall ensure attraction of systems of social resources for
solving social problems of individuals, families, or social
groups with common interests or residing in one territorial unit
(hereinafter in this Chapter - the community).
180. The service provider in the community shall involve
specialists corresponding to the specific nature of the social
service and a social worker in provision of social services.
181. The service provider in the community shall ensure:
181.1. evaluation and determination of the problems existing
in the community;
181.2. analysis of the causes of problems;
181.3. formulation and implementation of the objectives to be
achieved and the tasks to be carried out;
181.4. attraction of the necessary resources;
181.5. involvement of the community leaders in implementation
of the tasks to be carried out;
181.6. promotion of initiative of inhabitants of the
community;
181.7. improvement of the relationship between inhabitants in
the community;
181.8. organising activities by taking into account the needs,
interests of inhabitants of the community, and necessity for
social services;
181.9. organising measures for improvement of the social
skills of inhabitants;
181.10. activities which promote improvement of the social
contacts of inhabitants of the community;
181.11. provision of support to inhabitants of the
community;
181.12. involvement of inhabitants of the community in
different individual, group and community activities;
181.13. motivation of inhabitants of the community to
educate;
181.14. organising leisure time activities;
181.15. organising co-operation and support provision
activities for non-governmental organisations of the community
(for example, the possibility to use premises of the community
centre).
182. The service provider in the community shall keep a
logbook of clients in which participation of clients in organised
measures and activities is noted if the client is identifiable.
If the client is not identifiable, the organised measures, time,
place, and approximate number of participants shall be indicated
in the logbook.
183. The general requirements referred to in Paragraph 5 and
Sub-paragraph 6.2 of this Regulation shall not apply to the
service provider in the community.
184. If the service provider in the community organises
measures, using generally accessible public premises, and it does
not have permanent premises for classes, the requirements
referred to in Paragraph 10 of this Regulation shall not be
applicable thereto.
XXVII. Closing Provisions
185. The Regulation shall come into force on 1 July 2017.
186. Sub-paragraph 9.2.1 of this Regulation shall be
applicable from 1 January 2018. Until 31 December 2017 the social
service office shall ensure individual supervision to the social
work specialists of the social service providers established by
the social service offices and local governments of at least nine
hours per year or group supervision of at least 18 hours per
year.
187. Social service providers must ensure complete
introduction of Paragraphs 27, 39, 40, 42, and 44 of this
Regulation by 1 January 2023.
188. A child who has attained legal age and is under care with
whom the contract of the local government regarding provision of
social services has been entered into until the day of coming
into force of this Regulation may continue his or her stay in the
youth house if he or she is continuing the acquisition of
education and has not attained 24 years of age, but not longer
than by 1 September 2019.
189. The number of clients referred to in Paragraph 87 of this
Regulation shall not apply to such group houses which have been
established until the day of coming into force of this
Regulation. Reduction in the number of clients of the
abovementioned group house up to 16 clients shall be ensured by 1
January 2023.
190. Cabinet Regulation No. 291 of 3 June 2003, Requirements
for Social Service Providers (Latvijas Vēstnesis, 2003,
No. 85; 2005, No. 210; 2007, No. 50; 2008, No. 63; 2009, No. 98,
129; 2010, No. 49; 2011, No. 40; 2012, No. 197), and Cabinet
Regulation No. 135 of 4 April 2000, Regulations Regarding the
Number of the Qualified Personnel and the Necessary Equipment in
General Child Care and Raising Institutions (Latvijas
Vēstnesis, 2000, No. 133/135; 2016, No. 140), is
repealed.
Informative Reference to European
Union Directive
This Regulation contains legal norms arising from Directive
2011/36/EU of the European Parliament and of the Council of 5
April 2011 on preventing and combating trafficking in human
beings and protecting its victims, and replacing Council
Framework Decision 2002/629/JHA.
Prime Minister Māris Kučinskis
Minister for Welfare Jānis Reirs
Annex 1
Cabinet
Regulation No. 338
13 June 2017
Register of Children (Sample)
No. |
Given name, surname
of the child |
Personal identity
number |
Address of the
previous place of residence |
Information
regarding relatives |
Justification of
placement, documents certifying it |
Date of entry |
Person who accepted
the child (given name, surname, position, signature) |
Data regarding
termination of providing the service |
File number of the
child |
given name, surname, personal
identity number, address, telephone of the mother |
given name, surname, personal
identity number, address, telephone of the father |
other relatives (given name,
surname, contact details) |
date of leaving, reason,
document certifying it |
address of the new place of
residence |
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Note. Upon choice of the child care institution the logbook
may be supplemented with other information regarding the
child.
Minister for Welfare Jānis Reirs
Annex 2
Cabinet
Regulation No. 338
13 June 2017
Register of Adult Clients
(Sample)
No. |
Given name, surname
of the client |
Personal identity
number |
Address of the
previous place of residence |
Information
regarding relatives |
Justification of
placement, documents certifying it |
Date of entry |
Person who
accepted the client (given name, surname, position,
signature) |
Data regarding
termination of providing the service |
File number of the
client |
date of leaving, reason,
document certifying it |
address of the new place of
residence |
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Note. Upon choice of the adult care institution the logbook
may be supplemented with other information regarding the
client.
Minister for Welfare Jānis Reirs
Annex 3
Cabinet
Regulation No. 338
13 June 2017
Risk Assessment Criteria
I.
Characterisation of the Child
(to be filled in regarding each
child individually)
No. |
Risk factors |
Risk does not exist |
Low level |
Medium level |
High level |
1. |
Age of the child |
- |
13-18 |
8-12 |
0-7 |
ENVIRONMENT |
2. |
Physical danger or dangerous
objects (items) at home or in the environment of the place of
residence |
Living conditions are
safe |
Living conditions cause risk
for the child to fall ill or suffer insignificant
injuries |
Living conditions cause risk
for the child to suffer significant injuries |
Danger in the environment and
at home cause risk for the child to suffer life-threatening
injuries |
3. |
Provision of basic needs |
Appropriate provision of
food, clothing, shelter, hygiene needs |
Insufficient provision of
basic needs causes small harm or discomfort to the child |
Insufficient provision of
basic needs causes risk of increasing harm for the child |
Insufficient provision of
basic needs causes risk to cause significant harm or injuries
to the child |
4. |
Supervision |
Supervision corresponds to
the age, development, and health condition of the child |
Insufficient supervision
causes small risk of discomfort or harm for the child (for
example, parents come late home from the work) |
Insufficient supervision or
lack thereof causes risk of increasing harm for the child
(for example, the child is left with other persons who do not
have the authorisation or who are less than 13 years of age,
or who are not able to perform supervision) |
Insufficient supervision or
lack thereof causes risk for the child to suffer threatening,
inevitable harm (for example, supervision is performed by
other persons, the child is left alone, or the parent is not
able to ensure supervision) |
HEALTH |
5. |
Health care |
The child is registered with
a family doctor. Timely, regular, and corresponding general
preventive health care and dental care is ensured |
The child is registered with
a family doctor. Regular and preventive health care, also
dental care is ensured |
The child is not registered
with a family doctor. Corresponding health care in case of an
injury or illness, also dental care is not ensured
sufficiently. The child is often ill |
The child is not registered
with a family doctor. Health care, medical treatment in
critical or life endangering situations is not ensured, the
child is not involved in corresponding and necessary medical
treatment programmes |
6. |
Addictions |
The child does not smoke,
does not use alcohol, narcotic or toxic substances, is not
addicted to computer and addicted to gambling, to other
electronic means of communication |
Previously there have been
cases of using addictive substances, frequent use of computer
and electronic means of communication, but there are not
signs of addiction |
Frequently uses addictive
substances which affect the behaviour of the child, spends
much time at the computer and using electronic means of
communication, sometimes gambles |
Has an addiction which has a
negative impact on the child |
7. |
Physical and mental health
and development |
There are no physical and
mental development disorders |
Light physical and mental
development disorders |
Medium physical and mental
development disorders |
Severe mental and physical
development disorders |
8. |
Co-dependence |
No co-dependence |
- |
The child has co-dependence
problems. The child has gotten involved in measures for
reducing co-dependence |
There is co-dependence which
has a negative impact on the child |
VIOLENCE |
9. |
Physical violence of adults
persons against a child |
Adult persons, when
supervising and taking care of a child, guarantee safety to
the child and guard him or her from traumas |
Situational use of physical
force by adult persons against a child as a method of raising
which has not resulted in severe bodily injuries |
- |
Adult persons use physical
force against a child which has resulted in serious or severe
bodily injuries |
10. |
Physical injuries or
harm |
There are no injuries due to
which health care services would be necessary |
Superficial injuries, wounds,
health care services are not necessary |
Severe injuries and wounds
due to which health care services are necessary in the
nearest future |
Severe injuries due to which
health care services are necessary immediately |
11. |
Sexual violence and
exploitation |
Adult person protects
children from sexual violence and exploitation |
Adult person uses sexual,
ambiguous (provoking) remarks or flirts with children,
without using direct sexual contacts or physical
contacts |
Adult person makes attempts
of sexual nature or involves a child in physically and
emotionally questionable behaviour, the child displays sexual
behaviour that does not correspond to the age |
Adult person involves a child
in sexual contacts or sexually abuses a child |
12. |
Use of resources of a child
for reaping one's own benefit |
Adult person does not use the
resources of a child for reaping one's own benefit |
Adult person sometimes uses
the resources of a child for obtaining financial assistance,
dwelling, services, or reap some benefit for himself or
herself |
Adult person regularly uses
the resources of a child in order to ensure his or her own
welfare (for example, State and local government benefits
which are meant for ensuring the needs of the child) |
Adult person involves
children in illegal activities in order to reap personal
benefit (for example, begging, stealing) |
13. |
The time period when violence
has occurred or there has been insufficient supervision, or
the child has been in out-of-family care |
The treatment towards the
child is appropriate, the child has not been in out-of-family
care |
There have been individual
cases of violence or insufficient supervision when the child
has received psychological assistance of any kind, but the
child has not been in out-of-family care |
Individual cases of violence
or insufficient supervision have been detected, the child has
been in out-of-family care |
Repeated violence or violence
occurring at the particular moment, or insufficient
supervision has been detected, the child has been in
out-of-family care |
14. |
Fear of parents (other
persons) or domestic environment |
The child feels good with
parents (other persons) or in domestic environment |
The child expresses or shows
slight concerns as regards parents (other persons) or
domestic environment |
The child shows anger or
discomfort as regards parents (other persons) or domestic
environment |
The child regularly expresses
fear of parents, and it significantly affects the life
quality of the child (behaviour, health, success at school,
socialising) |
15. |
Emotional harm |
Behaviour appropriate to the
health condition, age, and development of the child |
Small behavioural disorders
which are related to violence against the child or
insufficient supervision of the child |
Behavioural disorders which
are related to violence against a child, deteriorated social
relationship |
Extensive emotional or
behavioural disorders in relation to violence against the
child or insufficient supervision of the child |
SKILLS |
16. |
Social skills |
Social skills are
corresponding to the age and development of the child |
Has the majority of social
skills |
Partial lack of social
skills |
Essential lack of social
skills |
17. |
Education |
The child is ensured with
education corresponding to the age and development |
There are insignificant
problems related to educational process, justified
non-attendance |
Currently there are problems
related to educational process |
There are significant
problems related to educational process Regular, repeated
learning, behavioural problems, systematically does not
attend school |
18. |
Behaviour |
Age-appropriate
behaviour |
Insignificant unique
behavioural disorders |
Significant repeated
behavioural disorders |
Regular behavioural disorders
(suicide, endangering of oneself and others) |
19. |
Self-protection |
The child wishes and is able,
if necessary, to ask for assistance in the family, with
friends, or at the relevant institutions |
The child has appropriate
skills in order to ask for assistance in the family, with
friends, or at the relevant institutions |
The child does not have
appropriate self-protection skills |
The child is not able to
protect himself or herself |
II.
Characterisation of the adult person with whom the child lives in
one household or who participates in everyday care and protection
of the child
(to be completed regarding each
adult person separately) If care is performed by another person
or several persons, the person performing everyday care shall be
evaluated)
No. |
Risk factors |
Risk does not exist |
Low level |
Medium level |
High level |
ENVIRONMENT |
1. |
Provision of basic needs |
There is appropriate
provision with finances, food, dwelling, and household
items |
There is temporary lack in
provision of basic needs which causes small discomfort and
for which an appropriate solution is being looked for |
Insufficient provision of
basic needs causes or may cause significant harm |
Insufficient provision of
basic needs causes risk of increasing harm (credits, debts,
etc.) |
2. |
Employment |
Has regular employment |
Does occasional work, does
not have paid work, and does not have regular income |
Does not have paid work and
does not have regular income, although he or she has skills
appropriate for and on demand in the labour market and has
possibilities for finding work |
Has not had paid work for a
long time and does not have regular income, does not have
skills appropriate for the labour market and possibilities
for finding work |
3. |
Social support |
Supported by friends,
relatives, or other persons, uses resources of the local
government or non-governmental organisations and other
resources |
Sometimes has contact with
support staff, sometimes uses resources of the local
government and other resources |
Sometimes has conflict with
support staff, has the opportunity to use, but does not use
resources of the local government |
Is geographically or socially
isolated, the local government or resources of the local
government are not available or frequently changes place of
residence |
HEALTH |
4. |
Mental, physical and
emotional health |
Is physically, mentally and
emotionally healthy, is able to carry out child care |
Has insignificant physical,
mental or emotional disorders which affect carrying out of
child care |
Has physical, mental or
emotional health disorders which significantly affect
carrying out of child care |
Physical, mental and
emotional disorders completely hinder carrying out of child
care duty |
5. |
Use of addictive substances
and other objects causing addiction |
Does not use substances
causing addiction |
1. Previously has used addictive substances, but currently
does not use them
2. Has engaged in a medical treatment programme
3. Currently uses addictive substances, but it does not
affect child raising and care
|
Using of addictive substances
affects child raising and care |
Uses addictive substances
which significantly affect carrying out of child care, or is
not able to take care of himself or herself, refuses to
engage in rehabilitation programmes |
6. |
Co-dependence |
No co-dependence |
Has previously been
co-dependent, but currently is not |
Is co-dependent, has engaged
in a support programme |
Is co-dependent which has a
negative impact on his or her functioning and carrying out of
child care and raising |
7. |
Stress |
There is no significant
stress |
There is temporary and little
stress which does not affect carrying out of child care |
There is significant stress
or changes in life have occurred (illness, loss of work, and
others) which affect raising of the child |
There is continuous or
serious stress or changes in life which significantly affect
child raising and care |
VIOLENCE |
8. |
Violence in the family which
is not directly directed towards the child, other family
members, and pet animals |
Conflicts are settled in the
family without aggressive methods |
There have been individual
cases of violence in the family which have not caused
harm |
There have been irregular
cases of violence in the family due to which small harm has
occurred or may occur |
There are individual or
repeated cases of violence in the family due to which
significant harm has occurred or may occur, temporary means
of protection have not been applied |
9. |
Experience of violence or
neglect suffered in the childhood |
Has grown up in a healthy and
familial environment |
Childhood experience includes
cases of violence or neglect after which rehabilitation or
other assistance has been received |
Childhood experience includes
repeated cases of violence or neglect or has been in
out-of-family care |
Childhood experience includes
continuous or serious cases of violence or neglect, has been
in out-of-family care |
SKILLS |
10. |
Skills and knowledge in child
raising |
Ensured friendly environment
to the child, is able to undertake and ensure raising of the
child, accepts and supports the child, uses encouragements
appropriate for the action of the child |
Sometimes brings forward
demands not appropriate for the child or does not have
individual skills or knowledge in order to ensure raising of
the child |
Frequently (usually) does not
have important knowledge or skills, is not able to raise the
child according to the age and development of the child |
There is insufficient
knowledge and skills or there are demands inappropriate for
the child, is not able to undertake responsibility for
raising of the child |
11. |
Mutual relationship between
the adult person and the child |
Safe, stable, and health
mutual relationship between the adult person and the
child |
Sometimes there is a conflict
in the mutual relationship between the adult person and the
child |
There are regular conflicts
in the relationship of the adult person and the child or
there is weak link of the adult person to the child |
Complete lack of a link
between the adult person and the child, the adult person
rejects the child, there are no feelings of devotion |
12. |
Reaction to behavioural
disorders of the child |
Appropriately (without
aggressive methods) reacts to behavioural disorders of the
child |
Sometimes inappropriately
reacts to behavioural disorders of the child |
Reaction to behavioural
disorders of the child is expressed with anger, worry,
helplessness, or indifference |
Aggressively reacts to
behavioural disorders of the child |
13. |
Protection of the child from
a violent person or dangerous situations |
Is ready and able to protect
the child from violent persons and dangerous situations |
Is ready, but sometimes is
not able to protect the child from violent persons and
dangerous situations |
Due to lack of understanding,
disbelief, or denial is not able to ensure protection of the
child from violence and other dangerous situations |
Refuses or is not able to
protect the child, does not believe in discovering violence,
encourages or supports the offender, and promotes denial of
violence |
14. |
Acknowledgement of
problems |
Acknowledges problems, is
aware of their seriousness, and is ready to undertake
responsibility |
Partially acknowledges
problems, and partially is willing to undertake certain
responsibility |
Has insufficient
understanding of problems, does not undertake responsibility
for his or her behaviour |
Has no understanding of
problems or completely denies and refuses to acknowledge
them, as well as to undertake any responsibility or to have
understanding of one's action |
15. |
Co-operation with State,
local government and other institutions |
Asks and accepts the
assistance of the State, local government and other
institutions, co-operates with them |
Accepts assistance, but
co-operation is irregular |
Accepts financial assistance,
but does not co-operate in carrying out of co-participation
measures or carries them out formally |
Is indifferent, dismissive or
hostile towards any contact with employees of State, local
government and other institutions, precludes his or her
family from having communication with them |
16. |
Previous experience in
restriction of custody rights* |
The parental rights have
never been restricted |
Previously custody rights has
been discontinued for the parent, but they have been
renewed* |
The parent has been
discontinued custody rights in relation to other
children* |
The parent has been revoked
custody rights in relation to other children** |
Notes.
1. * Discontinuation of parental authority until 2003,
revocation of care rights until 2013, discontinuation of custody
rights from 2013 until carrying out of assessment.
2. ** Parental authority has been withdrawn until 2003,
custody rights have been revoked from 2003 until the moment of
assessment.
Minister for Welfare Jānis Reirs
Annex 4
Cabinet
Regulation No. 338
13 June 2017
Risk Assessment Questionnaire
File
number |
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Personal
data |
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Mother |
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Father |
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Children |
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Address of
the place of residence |
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(declared place of residence) |
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(actual place of residence) |
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Assessment performed on |
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(date) |
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Risk
assessment performed |
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for the first
time |
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repeatedly |
Previous risk
assessment performed on |
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(date) |
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Risk
assessment was performed by |
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(position, given name, surname) |
The following persons
participated in risk assessment: |
|
(position, given name, surname) |
|
(position, given name, surname) |
I.
Characterisation of the child
(to be filled in regarding each
child individually)
No. |
Risk factors |
Risk does not exist |
Risk level |
Notes (additional
information) |
1. |
Age of the child |
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ENVIRONMENT |
2. |
Physical danger or dangerous
objects (items) at home or in the environment of the place of
residence |
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3. |
Provision of basic needs |
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4. |
Supervision |
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HEALTH |
5. |
Health care |
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6. |
Addictions |
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7. |
Physical and mental health
and development |
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8. |
Co-dependence |
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VIOLENCE |
9. |
Physical violence of the
parent (other persons) against a child |
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10. |
Physical injuries or
harm |
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11. |
Sexual violence and
exploitation |
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12. |
Use of resources of a child
for reaping one's own benefit |
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13. |
The time period when violence
has occurred or there has been insufficient supervision, or
the child has been in out-of-family care |
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14. |
Fear of parents (other
persons) or domestic environment |
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15. |
Emotional harm |
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SKILLS |
16. |
Social skills |
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17. |
Education |
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18. |
Behaviour |
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19. |
Self-protection |
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Conclusions regarding risk
evaluation of the child |
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Activities to be included in
the rehabilitation plan for ensuring personal interests of
the child |
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Persons involved in risk
assessment (signature, given name, surname): |
|
II.
Characterisation of the adult person with whom the child lives in
one household or who significantly participates in everyday care
of the child
(to be completed regarding each
adult person separately. If parents live separately, the parent
who is implementing everyday care shall be assessed. The level of
kinship of the person or other sign of care or family ties in
relation to the child must be indicated
Note the kinship or other reason for interaction |
Kinship:
Mother
Father
Grandparent
Brother
Sister
Other level of kinship
|
Other persons:
(indicate the sign of relation in respect of the child) |
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No. |
Risk factors |
Risk does not exist |
Risk level |
Notes (additional
information) |
ENVIRONMENT |
1. |
Provision of basic needs |
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2. |
Employment |
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3. |
Social support |
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HEALTH |
4. |
Mental, physical and
emotional health |
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5. |
Use of addictive substances
and other objects causing addiction |
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6. |
Co-dependence |
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7. |
Stress |
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VIOLENCE |
8. |
Violence in the family which
is not directly directed towards the child, other family
members, and pet animals |
|
|
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9. |
Experience of violence or
neglect suffered in the childhood |
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SKILLS |
10. |
Skills and knowledge in child
raising |
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11. |
Mutual relationship between
the adult person and the child |
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12. |
Reaction to behavioural
disorders of the child |
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13. |
Protection of the child from
a violent person or dangerous situations |
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14. |
Acknowledgement of a
problem |
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15. |
Co-operation with State,
local government and other institutions |
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|
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16. |
Previous experience in
restriction of custody rights |
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|
|
Conclusions regarding
parental risk assessment of the adult person |
|
|
Activities to be included in
the rehabilitation plan for ensuring personal interests of
the child of the adult person |
|
|
Persons involved in risk assessment (signature, given
name, surname):
|
|
Minister for Welfare Jānis Reirs
Translation © 2019 Valsts valodas centrs (State
Language Centre)