The Saeima1 has adopted and
the President has proclaimed the following Law:
Law On Out-Of-Court Consumer
Dispute Resolution Bodies
Chapter I
General Provisions
Section 1. Terms Used in this
Law
The following terms are used in this Law:
1) out-of-court dispute resolution - resolution of
disputes performed by an out-of-court dispute resolution body in
accordance with this Law or other laws and regulations laying
down the procedures for out-of-court dispute resolution;
2) out-of-court dispute resolution body - a person,
including an institution, which offers to resolve disputes
out-of-court, conforms to the provisions of this Law and is on
the list of out-of-court dispute resolution bodies;
3) cross-border dispute - a dispute between a consumer
whose permanent place of residence on the sales or service
contract date is in another European Union Member State, and a
trader or service provider pursuing its commercial or
professional activity in the Republic of Latvia (if the trader or
service provider is a legal person or an association of persons
without any legal status), or having its legal address in the
Republic of Latvia (if the trader or service provider is a legal
person);
4) dispute - a disagreement arising from the
contractual obligations of a consumer and a trader or service
provider related to the sales or service contract;
5) rules governing the dispute resolution proceedings -
the procedures for dispute resolution laid down in laws or
regulations or prescribed by the by-laws, rules of procedure,
articles of association or another document developed by the
out-of-court dispute resolution body.
Section 2. Purpose of this Law
The purpose of the Law is to lay down uniform requirements for
the out-of-court dispute resolution bodies, in order to enable
consumers to exercise and protect their lawful rights through
independent, impartial, transparent, efficient, fast, and fair
out-of-court dispute resolution.
Section 3. Scope of the Application
of this Law
(1) The Law shall be applicable to out-of-court dispute
resolution bodies handling an out-of-court dispute, including a
cross-border dispute, between a consumer and a trader or service
provider.
(2) Disputes arising from the Law On Regulators Of Public
Utilities or the laws and regulations governing the sector
subject to regulation shall be handled by the Public Utilities
Commission in accordance with the procedures laid down in the Law
On Regulators Of Public Utilities. The Public Utilities
Commission, in the capacity of an out-of-court dispute resolution
body, shall be independent from the institutional and functional
aspect.
(3) This Law shall not apply to:
1) resolution of out-of-court disputes, if the natural person
in charge thereof has employment legal relations with the
particular trader or service provider, or if the trader or
service provider is paying it a compensation;
2) resolution of out-of court disputes if arranged by the
trader or service provider on its own;
3) negotiations between the trader or service provider and the
consumer;
4) claims to the consumer if raised by the trader or service
provider.
(4) This Law shall not be applied to disputes:
1) between traders or service providers;
2) in the field of overall significance (public) services,
where the provision of a service is not related to economic or
commercial considerations;
3) in the health care area;
4) arising from implementation of a higher education (academic
or vocational) or further education programme provided by a
public person;
5) concerning actions or failure to act by sworn notaries or
sworn bailiffs.
(5) This Law shall not concern the laws and regulations laying
down a mediation procedure.
Section 4. Obligation of a Trader or
Service Provider to Participate in the Out-of-Court Dispute
Resolution
A trader or service provider has an obligation to participate
in the out-of-court dispute resolution. The out-of-court dispute
resolution body may not refuse to handle the dispute if the
trader of service provider has failed to respond to the
consumer's submission or does not respond to the request by the
out-of-court dispute resolution body.
Chapter II
Obligations of an Out-of Court Dispute Resolution Body and the
Requirements to be Set Forth in Respect of Out-of-Court Dispute
Resolution
Section 5. Accessibility of the
Out-of-Court Dispute Resolution
(1) An out-of-court dispute resolution body handling disputes
in the respective area has an obligation to accept the consumer's
submission regarding a dispute and to handle it, unless
prescribed otherwise by this Law or other laws and regulations
governing out-of-court dispute resolution.
(2) The out-of-court dispute resolution body has an obligation
to handle cross-border out-of-court disputes, including disputes
to which Regulation (EU) No 524/2013 of the European Parliament
and of the Council of 21 May 2013 on on-line dispute resolution
for consumer disputes applies.
(3) Unless prescribed otherwise by other laws and regulations
governing out-of-court dispute resolution, the out-of-court
dispute resolution body shall refuse to handle a dispute in the
following cases:
1) the consumer before filing of a submission to the
out-of-court dispute resolution body has failed to address the
submission to the trader or service provider in order to discuss
the claim and seek to settle the dispute via negotiation;
2) the dispute is currently being considered or has been
considered by another out-of-court dispute resolution body or a
court;
3) at least one year has elapsed since the date of filing the
submission by the consumer to the trader or service provider.
(4) The rules governing the dispute resolution proceedings may
provide for a right to refuse to handle a dispute if:
1) the dispute is frivolous or vexatious;
2) this dispute concerns goods or services with a price below
the minimum amount pre-set by the out-of-court dispute resolution
body or above the maximum amount pre-set by the out-of-court
dispute resolution body;
3) solving of the dispute would cause serious disturbances in
efficient operation of the out-of-court dispute resolution
body.
(5) The rules governing the dispute resolution proceedings,
including criteria serving as the grounds for the out-of-court
dispute resolution body to refuse to handle a dispute, may not be
a serious constraint for the consumer access to dispute
resolution.
(6) If the out-of-court dispute resolution body refuses to
handle a dispute in accordance with Paragraphs three and four of
this Section, it shall provide a reasoned refusal to the consumer
and trader or service provider within three weeks after having
received the submission, and specify the reasons thereof.
Section 6. Obligations of an Out-of
Court Dispute Resolution Body
(1) An out-of-court dispute resolution body shall ensure:
1) the maintaining and updating of the website, as well as
convenient access for the parties to the dispute to the
information regarding the procedures for out-of-court dispute
resolution, including the rules governing the dispute resolution
proceedings;
2) a possibility for a consumer to file a submission regarding
the dispute and related documents in writing (including
electronically);
3) a possibility for the parties to the dispute to exchange
information electronically or by mail.
(2) The out-of-court dispute resolution body shall draw up
rules governing the dispute resolution proceedings ensuring their
conformity with the provisions of this Law.
(3) Upon request by the parties, the out-of-court dispute
resolution body shall supply them with information in a durable
medium regarding the following:
1) the procedures for dispute resolution, including regarding
the rules governing the dispute resolution proceedings (Paragraph
two of this Section);
2) the outcome of the dispute resolution, including the type
of the dispute resolution outcome and the grounds thereof
(Section 9, Paragraph two, Clause 3).
(4) The information referred to in Paragraph three, Clause 2
of this Section, upon request, shall be provided also in
writing.
(5) Upon request, the out-of-court dispute resolution body
shall provide information in a durable medium as well as by
employing other means, which it deems appropriate, in a manner so
that it is accessible to general public, clear and easy to
understand:
1) the information, which has been provided thereby on its
website (Section 8);
2) the annual report for the previous year (Section 13).
(6) The out-of-court dispute resolution body shall ensure that
the dispute resolution procedures developed thereby are
efficient, enable the parties to the dispute to settle the
dispute, and meet the following requirements:
1) accessibility to general public (including electronically)
irrespective of the place where the parties to the dispute are
located;
2) the parties to the dispute have no obligation to use a
service by a sworn advocate or lawyer, yet, at any stage of the
dispute resolution, they have the right to use the assistance of
an independent specialist or engage a third party as their
representative, or to receive a third-party assistance;
3) the dispute resolution is free of charge or for a
commensurate fee.
(7) If the out-of-court dispute resolution body handles the
dispute in a collegial manner, the number of natural persons
representing the interests of consumers and those representing
the interests of performers of economic or professional
activities shall be equal.
(8) The out-of-court dispute resolution body shall ensure that
the natural person involved in the dispute resolution is
independent and impartial in respect of the dispute concerned,
and meets the following requirements:
1) it has the necessary knowledge and skills in out-of-court
consumer dispute resolution or in resolving of disputes in the
court, as well as general knowledge regarding legal norms and
principles;
2) its term of office is sufficiently long for ensuring
independence, and it cannot be discharged without a valid
reason;
3) it is not subject to the instructions of the parties to the
dispute or their representatives under employment relations or
any other legal relations;
4) its remuneration is not based on the outcome of the dispute
resolution.
(9) If the person involved in the out-of-court dispute
resolution is employed or remunerated by an association where the
trader or service provider is a member, the association shall set
up a separate budget for the out-of-court dispute resolution body
that would be sufficient for fulfilment of its tasks. This
requirement shall not be applied if the out-of-court dispute
resolution body handles the dispute in a collegial manner when
the number of representatives of the interests of consumers and
those representing the interests of performers of economic or
professional activities is equal.
Section 7. Independence and
Objectivity in Resolution of a Dispute
(1) A natural person involved in a dispute resolution has an
obligation to promptly notify the out-of-court dispute resolution
body on any circumstances that affect or might affect its
independence or impartiality, or on circumstances where the
out-of-court dispute resolution affects or might affect the
personal or economic interests of its relatives in the first or
second degree of kinship, a spouse or business partners. The
obligation to notify the parties to the dispute shall remain
valid throughout the entire out-of-court dispute resolution
period.
(2) In accordance with Paragraph one of this Section, a
business partner is a person who, while performing its economic
or professional activities, is or has been in contractual
relations with the natural person involved in the our-of-court
consumer dispute resolution within three years prior to its
charging with the dispute resolution task.
(3) The out-of-court dispute resolution body shall ensure that
the rules governing the dispute resolution proceedings lay down
the procedures for how, in the cases referred to in Paragraph one
of this Section:
1) the person in question who is handling the dispute is
replaced by another person;
2) the person who is handling the dispute refrains from
resolving the dispute, and, if possible, the out-of-court dispute
resolution body proposes the parties to the dispute to address
the submission to another out-of-court dispute resolution
body;
3) the out-of-court dispute resolution body informs the
parties to the dispute thereof, and the person handling the
dispute is entitled to proceed with the dispute resolution,
provided that the parties to the dispute do not have any
objections after they have been informed regarding the
circumstances referred to in Paragraph one of this Section and
their right to voice their objections.
(4) The disclosure obligation laid down in Paragraph three of
this Section shall have no effect on the rights of the parties to
the dispute referred to in Section 12, Paragraph four, Clause 1
of this Law.
(5) If the out-of-court dispute resolution body is a natural
person, the disclosure obligation laid down in Paragraph one of
this Section shall not be applied. In such case, the out-of-court
dispute resolution body shall act in accordance with Paragraph
three, Clauses 2 and 3 of this Section.
Section 8. Requirements for the
Website of the Out-of-Court Dispute Resolution Body
(1) The out-of-court dispute resolution body shall provide the
following information on its website:
1) contact details of the out-of-court dispute resolution
body, including mail address and e-mail address;
2) a statement that the out-of-court dispute resolution body
has been included in the list referred to in Section 14,
Paragraph one of this Law;
3) the procedures for appointing to office and term of office
of the person who handles the dispute;
4) participation of the out-of-court dispute resolution body
in networks facilitating the resolution of cross-border
disputes;
5) the disputes to be handled by the out-of-court dispute
resolution body, including the minimum and maximum claim
amount;
6) the rules for the out-of-court dispute resolution
proceedings and conditions according to which the out-of-court
dispute resolution body may refuse to handle a dispute in
accordance with Section 5, Paragraph four of this Law;
7) the languages in which submissions may be filed and in
which the out-of-court dispute resolution body offers to conduct
the handling of cross-border disputes;
8) the legal norms, legal principles (including fairness), as
well as the rules (including best practices codes) applied by the
out-of-court dispute resolution body while handling a
dispute;
9) the conditions that are to be fulfilled by the parties to
the dispute prior to start the out-of-court dispute resolution,
including the consumer's obligation to first approach the trader
or service provider;
10) the right of the consumer and the trader or service
provider to refuse from out-of-court dispute resolution;
11) the fee for dispute handling, if any, including
information regarding the right to decide on reimbursement of the
fee after completion of the dispute handling;
12) expected time taken to resolve out-of-court disputes;
13) legal consequences of the outcome of the out-of-court
dispute resolution, including consequences for a failure to
comply with the solution determined by the out-of-court dispute
resolution body if the solution is binding on the parties to the
dispute;
14) enforceability of the decision of the out-of-court dispute
resolution body, if applicable.
(2) The out-of-court dispute resolution body shall publish on
its website the list of the out-of-court dispute resolution
bodies in the European Union, concurrently pointing to the
European Commission website where the list is available.
Section 9. Requirements for Handling
of Out-of-Court Disputes
(1) As soon as all the documents necessary for handling of a
dispute have been received, the out-of-court dispute resolution
body shall notify the parties to the dispute thereof.
(2) The out-of-court dispute resolution shall be conducted
with an assurance that the dispute resolution procedures are fair
in respect of the parties to the dispute, and they have been
informed regarding their rights concerning the following:
1) within a reasonable period of time, to express their point
of view, to receive the explanations and written evidence
provided by the opposite party to the dispute, including expert
opinions and points of view, as well as to express their opinion
on them;
2) not to use services of a sworn advocate or lawyer, yet, at
any stage of the dispute resolution, to use the assistance of an
independent specialist, as well as regarding the right to engage
a third party to represent them, or to receive a third-party
assistance;
3) to receive information regarding the outcome of the dispute
resolution, including the type of the outcome of the dispute
resolution in accordance with Section 12, Paragraph two of this
Law, and the grounds thereof.
Section 10. Agreement on Addressing
a Dispute to an Out-of-Court Dispute Resolution Body
No agreement on addressing a dispute to an out-of-court
dispute resolution body shall be binding on the consumer if it
has been made before the dispute arose and where it prevents the
consumer from seeking redress before the court.
Section 11. Effect of Resolving a
Dispute Out-of-Court on the Prescription Periods
If the solution offered by the out-of-court dispute resolution
body is not binding on the parties to the dispute, the
prescription period laid down in laws and regulations shall be
suspended at the moment when the consumer files a submission to
the out-of-court dispute resolution body.
Section 12. Outcome of the
Out-of-Court Dispute Resolution
(1) The out-of-court dispute resolution body shall ensure the
handling of the dispute and notify the parties to the dispute on
the outcome of the dispute resolution within 90 days from the
date when it has received all the documents related to the
dispute resolution. In case of complicated disputes, the
out-of-court dispute resolution body is entitled to extend the
abovementioned term. In such case the out-of-court dispute
resolution body shall inform the parties to the dispute regarding
the extension of the term and the time the dispute resolution is
expected to take.
(2) The out-of-court dispute resolution body may, in
accordance with laws and regulations or the rules governing the
dispute resolution proceedings, do the following:
1) propose a solution to the dispute;
2) impose a solution to the dispute;
3) bring together the parties to the dispute in order to
facilitate a settlement between the consumer and the trader or
service provider.
(3) The outcome of the dispute resolution may not be contested
or appealed.
(4) If the out-of-court dispute resolution body proposes a
solution to the dispute:
1) the parties to the dispute have a possibility to withdraw
at any stage of the dispute resolution proceedings. Prior to
commencing the resolution of the dispute, the out-of-court
dispute resolution body shall inform the consumer regarding its
rights to withdraw from the proceedings;
2) the parties to the dispute, prior to agreeing to the
solution to the dispute proposed by the out-of-court dispute
resolution body or undertaking the relevant actions, shall be
informed regarding:
a) their right to agree or disagree to the solution to the
dispute proposed by the out-of-court dispute resolution body and
its implementation,
b) the right to seek redress before the court,
c) the fact that the solution to the dispute proposed by the
out-of-court dispute resolution body may differ from that if the
dispute is solved by the court;
3) the parties to the dispute, prior to agreeing to the
solution to the dispute proposed by the out-of-court dispute
resolution body or starting its implementation, have been
informed regarding the legal consequences arising from agreeing
to the solution to the dispute proposed by the out-of-court
dispute resolution body or from commencing its
implementation;
4) the parties to the dispute, prior to agreeing to the
solution to the dispute proposed by the out-of-court dispute
resolution body or starting its implementation, are given
sufficient time for expressing their consent.
(5) The outcome of the out-of-court dispute resolution imposed
by the out-of-court dispute resolution body shall be binding on
the parties to the dispute only if they have been informed
regarding the binding nature of the outcome in advance, and they
have agreed thereto.
Section 13. Annual Report of the
Out-of-Court Dispute Resolution Body
The out-of-court dispute resolution body shall, by 1 March
each year, publish its annual report for the previous year on its
website. The abovementioned report shall contain the following
information regarding out-of-court disputes:
1) the number of submissions received and the types of
disputes;
2) systemic and serious problems that are the reasons for
disputes between consumers and traders or service providers. The
abovementioned information may include recommendations on how to
prevent or address the respective problems in order to promote
that the traders or service providers follow best practices, as
well as to facilitate the exchange of information and best
practices;
3) the share of disputes, including in percentage terms, that
the out-of-court dispute resolution body has refused to handle in
accordance with Section 5, Paragraphs three and four of this
Law;
4) the share of disputes in percentage terms when the
out-of-court resolution was discontinued, as well as the reasons
for discontinuation, if known;
5) the average time taken to resolve out-of-court
disputes;
6) the share of compliance with the outcomes of the
out-of-court dispute resolution, if known;
7) information regarding the co-operation of the out-of-court
dispute resolution body, if any, with the networks of
out-of-court dispute resolution bodies, thus facilitating the
handling of cross-border disputes.
Chapter III
List of Out-of-Court Dispute Resolution Bodies, Single Contact
Point and Co-operation
Section 14. List of Out-of Court
Dispute Resolution Bodies
(1) The Consumer Rights Protection Centre shall compile a list
of the out-of-court dispute resolution bodies (hereinafter - the
list). The list shall include out-of-court dispute resolution
bodies that meet the requirements laid down in Chapter II of this
Law.
(2) The Consumer Rights Protection Centre shall, according to
the information at its disposal, evaluate the compliance of the
out-of-court dispute resolution body with the requirements laid
down in Chapter II of this Law and decide on its inclusion in the
list. The Consumer Rights Protection Centre shall include the
institutions, for which the out-of-court dispute resolution
procedures have been prescribed by other laws and regulations, in
the list without carrying out their evaluation in accordance with
the requirements laid down in Chapter II of this Law.
(3) An out-of-court dispute resolution body that wishes to be
included in the list shall provide the following information to
the Consumer Rights Protection Centre:
1) the name, if the out-of-court dispute resolution body is a
legal person, or the given name and surname if the out-of-court
dispute resolution body is a natural person;
2) the contact details and website address;
3) the structure and funding, including information regarding
remuneration, term of office and employer of the person (or
several persons) who is in charge of the out-of-court dispute
resolution;
4) the procedures for the out-of-court dispute resolution,
including information regarding the fact whether dispute
resolution is conducted in oral or written proceedings, as well
as information whether the outcome of the out-of-court dispute
resolution is binding or non-binding in its nature;
5) the fee for out-of-court dispute resolution, if any;
6) the expected time taken to resolve out-of-court
disputes;
7) the languages in which submissions may be filed and in
which the out-of-court dispute resolution body offers to conduct
the handling of cross-border disputes;
8) the disputes handled by the out-of-court dispute resolution
body;
9) the cases when the out-of-court dispute resolution body may
refuse to handle a dispute in accordance with Section 5,
Paragraph four of this Law;
10) certification that the out-of-court dispute resolution
body conforms to the requirements laid down in Chapter II of this
Law and is eligible to be included in the list.
(4) The list shall include the following information:
1) the name of the out-of-court dispute resolution body,
contact details, and website address;
2) the fee for handling of a dispute out-of-court;
3) the languages in which submissions may be filed and in
which the out-of-court dispute resolution body offers to conduct
the handling of cross-border disputes;
4) the disputes handled by the out-of-court dispute resolution
body;
5) the areas in which the out-of-court dispute resolution body
resolves disputes, and categories of disputes;
6) the fact whether the dispute resolution is carried out in
oral or written proceedings;
7) the fact whether the outcome of the out-of-court dispute
resolution is binding or non-binding in its nature;
8) the cases when the out-of-court dispute resolution body may
refuse to handle a dispute in accordance with Section 5,
Paragraph four of this Law.
(5) If the out-of-court dispute resolution body is an
institution for which the procedures for dispute resolution have
been laid down in other laws and regulations, it shall disclose
to the Consumer Rights Protection Centre the information referred
to in Paragraph four of this Section.
(6) The out-of-court dispute resolution body shall, without
delay, notify the Consumer Rights Protection Centre on any
changes in the information referred to in Paragraph three or four
of this Section.
(7) If the Consumer Rights Protection Centre establishes that
an out-of-court dispute resolution body included in the list does
not conform to the requirements laid down in Chapter II of this
Law, the Consumer Rights Protection Centre shall inform the
out-of-court dispute resolution entity thereof, specifying the
requirements that are not conformed to, and request immediate
rectification of the non-conformities.
(8) If the out-of-court dispute resolution body has failed to
rectify the abovementioned non-conformities within three months
after the date when the Consumer Rights Protection Centre
notified the out-of-court dispute resolution body in accordance
with Paragraph seven of this Section, the Consumer Rights
Protection Centre shall delete this out-of-court dispute
resolution body from the list.
Section 15. Single Contact Point
(1) The Consumer Rights Protection Centre shall be the single
contact point for communication with the European Commission.
(2) The Consumer Rights Protection Centre shall communicate
the list to the European Commission, as well as shall, without
delay, notify on any changes in the list or in the information
referred to in Section 14, Paragraph three or four of this Law,
which have been communicated to the Consumer Rights Protection
Centre by the out-of-court dispute resolution bodies.
(3) The Consumer Rights Protection Centre shall publish on its
website the list of the out-of-court dispute resolution bodies in
the European Union, concurrently pointing to the European
Commission website where the relevant list is available.
(4) Upon request, the Consumer Rights Protection Centre shall
provide information regarding the out-of-court dispute resolution
bodies in the European Union on a durable medium or in
writing.
Section 16. Training Programmes for
Out-of-Court Dispute Resolution Bodies
(1) In order to ensure the compliance of the persons involved
in out-of-court dispute resolution with the requirements laid
down in Section 6, Paragraph eight, Clause 1 of this Law, the
out-of-court dispute resolution body may provide training to
these persons.
(2) If the out-of-court dispute resolution body is developing
a training programme for the persons involved in out-of-court
dispute resolution, if necessary, the Consumer Rights Protection
Centre shall provide assistance and recommendations for the
development of the programme.
Section 17. Co-operation
(1) The out-of-court dispute resolution bodies shall
co-operate in the resolution of cross-border disputes and share
best practices.
(2) The out-of-court dispute resolution bodies and authorities
having the competence of surveillance and control over the
respective area shall co-operate and exchange information
regarding such actions of traders and service providers, which
have been a recurrent subject-matter in submissions of
consumers.
(3) The authorities having the competence of surveillance and
control over the respective area, if necessary, shall issue
opinions and other information to the out-of-court dispute
resolution bodies, which is necessary for out-of-court dispute
resolution.
Section 18. Information Regarding
Out-of-Court Dispute Resolution
The out-of-court dispute resolution bodies shall, by 1 March
every other year, disclose the following information to the
Consumer Rights Protection Centre:
1) the number of submissions received and the types of
disputes;
2) the share of disputes, the handling of which was
discontinued prior to reaching an outcome in the out-of-court
dispute resolution;
3) the average time taken to resolve disputes;
4) systemic and serious problems that are the reasons for
disputes between consumers and traders or service providers,
including recommendations for addressing the abovementioned
problems, if any;
5) evaluation of the efficiency of the co-operation, if any,
with cross-border out-of-court dispute resolution networks;
6) information regarding training programmes, if any, for the
persons involved in out-of-court dispute resolution;
7) evaluation of the out-of-court dispute resolution
efficiency and recommendations for improvement thereof.
Section 19. Report on the
Development of Out-of-Court Dispute Resolution Bodies
(1) The Consumer Rights Protection Centre shall, by 1 March
once every four years, draw up a report on the out-of-court
dispute resolution in Latvia, based on the information received
in accordance with Section 18 of this Law. The report shall
contain at least the following information:
1) examples of the best practices of the out-of-court dispute
resolution bodies;
2) the deficiencies identified in out-of-court dispute
resolution, which are a constraint in the work of out-of-court
dispute resolution bodies, where necessary, supported with
statistical data;
3) recommendations for improvement of the operational
efficiency of out-of-court dispute resolution bodies.
(2) The Consumer Rights Protection Centre shall deliver its
report on the development of out-of-court dispute resolution
bodies to the Ministry of Economics and the European Commission,
as well as publish it on its website.
Transitional Provisions
1. An out-of-court dispute resolution body shall draw up its
first annual report referred to in Section 13 of this Law by 1
March 2017.
2. An out-of-court dispute resolution body shall make its
first disclosure of information referred to in Section 18 of this
Law by 1 March 2018.
3. The Consumer Rights Protection Centre shall prepare its
first report referred to in Section 19, Paragraph one of this Law
by 1 March 2020.
Informative Reference to European
Union Directives
The Law is the result of transposition of the legal norms
arising from Directive 2013/11/EU of the European Parliament and
of the Council of 21 May 2013 on alternative dispute resolution
for consumer disputes and amending Regulation (EC) No 2006/2004
and Directive 2009/22/EC.
This Law shall come into force on 9 July 2015.
This Law was adopted by the Saeima on 18 June 2015.
President A. Bērziņš
Riga, 2 July 2015
1 The Parliament of the Republic of
Latvia
Translation © 2016 Valsts valodas centrs (State
Language Centre)
