Procedures for the Exchange of Information in the Single Service Portal

Issued pursuant to
Section 19, Paragraph two
of the Free Provision of Services Law

I. General Provisions

1. This Regulation prescribes the procedures by which an exchange of information shall take place between the manager of a single service portal and the responsible authorities, as well as the procedures by which the information included in the single service portal shall be updated in the field of application of the Free Provision of Services Law.

2. An exchange of information between the manager of a single service portal and the responsible authorities shall take place, using automated or non-automated electronic means.

3. Information regarding the responsible authorities and the competence thereof, as well as regarding the activities to be performed in order to receive the permission of the relevant responsible authority for the commencement, continuation or renewal of the provision of a specific service shall be entered in the single service portal in accordance with the information entered by the responsible authorities in the directory of public services (hereinafter - directory). The directory is a State information system, which ensures a single work environment for the responsible authorities for the description and recording of the services provided thereby (hereinafter - services of authorities).

4. The State Regional Development Agency shall be the manager of the single service portal and the directory (hereinafter - manager).

II. Access to the Single Work Environment in the Directory and Information to be Entered in the Directory regarding Services of Authorities

5. A description of a service of an institution shall be entered in the directory and updated by a contact person delegated by the head of the responsible authority (hereinafter - contact person). If the responsible authority holds several services, the head of the responsible authority may delegate several contact persons.

6. In order for a contact person to start working with the directory, the responsible authority shall send an application to the manager from the official electronic mail address. The full name of the responsible authority and the given name, surname and electronic mail address of the contact person shall be indicated in the application.

7. The manager shall, within two working days after receipt of the application, send the contact person by electronic mail the address of the website, on which the contact person must register within two working days in order to receive access to the single work environment in the directory.

8. The manager shall, within two working days after receipt of the registration for access by the contact person, approve access to the single work environment in the directory.

9. If the responsible authority delegates another contact person, the responsible authority shall inform the manager thereof.

10. The contact person shall enter information regarding the service of the authority in the directory in compliance with the methodical recommendations available on the website of the State Regional Development Agency.

11. The following information shall be entered into the directory regarding the responsible authority and a service of the authority:

11.1. the options for requesting and receiving the service of the authority (including in electronic form);

11.2. the requirements applicable to a service provider of another Member State or a service provider registered in the Republic of Latvia (hereinafter - performer of economic activities);

11.3. the sequential activities in order to request and receive a service of the authority;

11.4. the contact information of the responsible authority, as well as other information regarding the possibility of receiving information and consultations regarding the procedures for the receipt of a service of the authority (including in electronic form);

11.5. the possibilities and rules in order to access the information resources of the responsible authority available electronically;

11.6. the means of legal protection, with which the performer of economic activities may protect his or her rights or legal interests in relation to the actual actions of or an administrative act issued the responsible authority;

11.7. the foundations or associations, if any, to which the performer of economic activities may turn in order to receive voluntary and unofficial practical assistance;

11.8. the function (or functions) of the public administration ensured by service of the authority;

11.9. the authentication level of the service of the authority;

11.10. the necessary payments in order to receive the service of the authority.

III. Publishing of Descriptions of Services of Authorities in the Directory

12. The responsible authority shall ensure that updated and credible information is located in the directory. The head of the relevant authority is responsible for the accuracy and timely entering of information in the directory.

13. The contact person, when using the directory, shall inform the manager that a description of a service of the authority has been prepared for its first publication.

14. After receipt of the information referred to in Paragraph 13 of this Regulation, the manager shall:

14.1. ascertain the compliance of the description of a service of the authority with the methodical recommendations referred to in Paragraph 10 of this Regulation. If a non-compliance is determined, the manager shall inform the contact person thereof;

14.2. within three working days after release by the contact person of the description of a service of the authority compliant with Paragraph 10 of this Regulation, publish the service description requested by the authority.

15. If the information included in the description of a service of the authority published in the directory has become incomplete or become outdated due to changes in standard regulations, the contact person shall, after adopting of the relevant regulatory enactment, make a note in the directory that changes in the description of the service of the authority are foreseeable in the nearest future, and shall update the description of the service of the authority within five days after the day when the relevant changes came into force.

16. If the manager establishes that the information included in the description of the service of the authority published in the directory is inaccurate, incorrect or does not comply with the methodical recommendations referred to in Paragraph 10 of this Regulation, the manager shall send a notification to the official electronic mail address of the responsible authority regarding the deficiencies determined. The responsible authority shall eliminate the referred to deficiencies within five working days after receipt of the notification.

17. The contact person shall perform the activities referred to in Paragraphs 15 and 16 of this Regulation in the directory without the approval or participation of the manager.

18. Upon the request of the responsible authority, the manager shall provide consultations to the contact person regarding the preparation of the description of the service of the authority and work with the directory or ensure free training.

19. The manager shall ensure automated handover of directory data to the website of the responsible authority or receipt of information prepared in compliance with Paragraph 10 of this Regulation from the website of the responsible authority, if the technology used on the website of the responsible authority ensures automated circulation of information.

20. The responsible authority shall inform the manager regarding reorganisation, liquidation or change of name of the responsible authority, indicating the responsible authority which will ensure the provision of services of the authority after liquidation or reorganisation of the responsible authority.

21. After liquidation of the responsible authority the manager shall revoke the rights of the contact persons of the responsible authority to use the single work environment of the directory.

IV. Exchange of Information between the Manager and Responsible Authority

22. If the manager receives a request for information from the performer of economic activities regarding the receipt of a service of the authority published in the directory (hereinafter - request for information), it shall, within one working day, send the relevant request for information to the responsible authority to the electronic mail address indicated in the reference section of the description of the authority service.

23. After receipt of the information referred to in Paragraph 22 of this Regulation the responsible authority shall confirm that the request for information has been received and within 10 working days prepare and send a reply to the performer of economic activities, sending a copy to the manager. If the responsible authority cannot prepare a reply within 10 working days, it shall inform the performer of economic activities and the manager accordingly and prepare a reply within the time period specified in the Law On Submissions.

24. If it is possible to prepare a reply to the request for information by using the information available in the directory, the manager shall, within five working days, prepare and send a reply to the performer of economic activities without the participation of the responsible authority.

25. The manager shall record the requests for information received and the replies sent.

Informative Reference to European Union Directives

This Regulation contains legal norms arising from Directive 2006/123/EC of the European Parliament and of the Council of 12 December 2006 on services in the internal market.

Acting for the Prime Minister,
Minister for the Environment R. Vējonis

Minister for Regional Development
and Local Government Matters D.Staķe

Translation © 2012 Valsts valodas centrs (State Language Centre)